Camronae Harper
Kent,WA
Summary
Compassionate Patient Care Coordinator with understanding of hospital operations and patient care. Strong background in coordinating between patients, healthcare professionals, and insurance companies to ensure seamless service. Skills include problem-solving abilities, communication skills, and empathy towards patients' needs. Impact made includes streamlining administrative processes, improving patient satisfaction rates, and enhancing team collaboration in previous roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Swedish First Hill
Seattle, Washington
05.2023 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Responded promptly to any emergency situations that arose within the facility.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
- Demonstrated flexibility during changes to patient care practice.
- Tracked patient outcomes and prepared reports for healthcare providers.
Patient Service Representative
Swedish Cherry hill
Seattle, WA
07.2022 - 05.2023
- Responds to patients' needs and concerns as appropriate.
- Demonstrates excellent customer service skills.
- Processes all copying requests and follows UW guidelines in sending appropriate requests to UW Medicine Enterprise Records and Health Information.
- Maintains ongoing documentation and tracks authorized referrals.
- Maintain patient records by updating personal, treatment, and financial information.
- Using clinic guidelines, gather information on the telephone regarding the nature of the patient concern.
- Triages calls to appropriate staff, obtains necessary information for the return call, initiates emergency procedure when necessary, and uses appropriate documentation tools.
Patient Administrative Specialist
Thira Health
Bellevue, WA
12.2021 - 07.2022
- Welcome patients and visitors by greeting in person, phone, or email; serve as the first point of contact for THIRA Health.
- Handle first screening of all initial inquiry emails and phone calls professionally, providing accurate information about our treatment facility and levels of care; refer to other providers when necessary.
- Oversee and assist with all intake assessments for new patients; ensure all paperwork is present, documented, and filled out correctly; answer any questions patients/supporters may have.
- Schedule appointments for all clinicians and manage the overall THIRA provider calendar.
- Maintain patient records by updating personal, treatment, and financial information
- Manage all incoming faxes; file records as necessary, obtain signatures on legal and medical documents, and send out accordingly.
- Oversee all incoming and outgoing requests for patient releases of information.
OnCall Shelter Support
Marys Place
Seattle, WA
04.2020 - 12.2021
- Proactively create a welcoming and affirming environment, provide families with high-quality customer service, and assist them with resource navigation.
- Maintain a calm and model positive behavior.
- Welcome and orient new families to shelter - provide shelter tours, explain programs, and complete and upload shelter intake documents.
- Uphold professional boundaries with guests.
- Cleaned shelves and straightened items on shelves to ensure a neat appearance.
Covid Screening/ Covid Testing
Medix Healthcare
Kent, WA
09.2020 - 04.2021
- Greet patients and community members for DRIVE-THROUGH TESTING SITE.
- Ensured patients are scheduled for appointments through the use of multiple systems.
- Worked closely with patients, families, and staff to identify needs, answer questions, resolve problems, and provide information.
- Managed and prioritized scheduling requests.
Education
Medical Assistant Program -
PIMA Medical
Renton04-2020
Highschool Diploma -
Rainier Beach Highschool
Seattle, WA06.2019
Skills
- Diversity Appreciation
- Multicultural awareness
- HIPAA policies
- Quick learner
- Excellent communication skills
- Patient and Family Education
- Microsoft Excel
- Windows Experience
- Strategic Planning
- Case Management
- Patient Records Management
- Verbal and written communication
Certification
- Adult and child BLS/CPR & AED Certified through American Heart Association.
- HIPAA, OSHA, HIV/AIDS Certification.
References
- Karolyn Jackson, 425-364-7974
- Pinkey Wanrner, 206-725-0804
- Le’Krisha Lee, 206-306-6404
Languages
English, Fluent
Timeline
Patient Care Coordinator
Swedish First Hill
05.2023 - Current
Patient Service Representative
Swedish Cherry hill
07.2022 - 05.2023
Patient Administrative Specialist
Thira Health
12.2021 - 07.2022
Covid Screening/ Covid Testing
Medix Healthcare
09.2020 - 04.2021
OnCall Shelter Support
Marys Place
04.2020 - 12.2021
Medical Assistant Program -
PIMA Medical
Highschool Diploma -
Rainier Beach Highschool
Similar Profiles
Latifa SouleymanLatifa Souleyman
Nurse Technician at Swedish First HillNurse Technician at Swedish First Hill
Naomi AlamedaNaomi Alameda
Emergency Room Nurse at Swedish First HillEmergency Room Nurse at Swedish First Hill
ANABEL BEDOYAANABEL BEDOYA
Senior Manager High Risk OB Antepartum-Interim at Swedish First HillSenior Manager High Risk OB Antepartum-Interim at Swedish First Hill
Creighton KauiCreighton Kaui
Manager of Passenger Service at Horizon AirManager of Passenger Service at Horizon Air
Gary DoGary Do
Security Guard at TargetSecurity Guard at Target