Organized and dedicated Employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Domestic Cleaner
Maidpro
06.2023 - Current
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Restocked room supplies such as facial tissues for personal touch with every job.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Administrative Assistant
Remedy Intelligent Staffing
02.2021 - 05.2023
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scheduled office meetings and client appointments for staff teams.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Certified Nursing Assistant
The Most Amazing Medical Group
01.2022 - 05.2023
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
City Clerk
Mcrae, Helena City Hall
02.2022 - 01.2023
Managed invoicing and payment processing operations.
Verified accuracy of billing data and corrected discrepancies
Entered and maintained billing information in company internal database for accessibility.
Handled account payments and provided information regarding outgoing balances.
Processed customer invoices, credit memos, and payments within established timelines.
Personal Vehicle Delivery Driver
UPS
12.2019 - 01.2021
Completed rush deliveries on tight timetables to satisfy customer needs.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Managed customer inquiries and complaints in polite and professional manner.
Kept detailed mileage and fuel reports to track overall fuel costs.
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Assistant Manager
Circle K
11.2017 - 12.2020
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Correctional Officer
Telfair State Prison
06.2014 - 04.2020
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Completed intake paperwork, fingerprints, and searches.
Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
Received and accounted for personal possessions and determined inmate work assignments.
Private Sitter
Home Health Agency, Help At Home Inc.
04.2012 - 11.2017
Monitored progress and documented patient health status changes to keep care team updated.
Supervised daily activities and provided assistance to staff.
Engaged patient in appropriate stimulation activities and physical activity.
Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
Provided exceptional physical care to go beyond simple bathing to manicures, hair sets and light massage.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Customer Service Representative
Flash Foods
05.2013 - 05.2017
Handled customer inquiries and suggestions courteously and professionally.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Performed cash, card and check transactions to complete customer purchases.
Education
Medical Assistant -
Ultimate Medical Academy - Clearwater
Tampa
2024
High School Diploma -
Wheeler County High School
06.2013
Skills
Bookkeeping
Appointment Scheduling
Filing
Data Entry
Office Administration
Scheduling
Calendar Management
Spreadsheet Management
Microsoft Outlook
Excel Spreadsheets
Microsoft Office
Time Management
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer