Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Financial Services Representative
Barksdale Federal Credit Union
Shreveport, LA
11.2020 - Current
Streamlined financial processes for improved efficiency and reduced errors in transactions.
Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Boosted sales of bank products through effective cross-selling and up-selling techniques.
Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Followed up with customers to gather feedback and provide additional assistance.
Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Reduced errors in documentation by meticulously proofreading and editing written materials.
Vault Teller
Loomis Armored
Shreveport, LA
05.2017 - 10.2020
Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
Maintained accurate cash balances through meticulous record-keeping and regular audits.
Ensured secure transactions by strictly adhering to established security protocols and procedures.
Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
Library Technician
Shreve Memorial Library
Shreveport, La
06.2015 - 10.2017
Assisted patrons in locating materials, enabling them to conduct research more effectively.
Trained new Library Technicians, ensuring they were familiar with library policies and procedures for optimal performance.
Provided technical support to patrons using computers, printers, and other equipment within the facility.
Showed patrons where to find library resources and collected equipment, reference pieces, and other items.
Processed customer fines and educated individual patrons on ways to minimize future charges.
Education
Associate Of Applied Science - Diagnostic Medical Sonography
Bossier Parish Community College
Bossier City, LA
Skills
Financial Product Sales
Account documentation
Customer Relationship Building
Timeline
Financial Services Representative
Barksdale Federal Credit Union
11.2020 - Current
Vault Teller
Loomis Armored
05.2017 - 10.2020
Library Technician
Shreve Memorial Library
06.2015 - 10.2017
Associate Of Applied Science - Diagnostic Medical Sonography