Social Media Manager with expertise in driving engagement and brand growth through creative digital strategies. Proven community-building and content-management ability, enhancing brand presence across multiple platforms. Skilled in cross-functional collaboration and customer service, consistently delivering standout results.
Overview
7
7
years of professional experience
Work History
Social Media Manager
Cross Country Staffing, Inc.
Boca Raton, FL
04.2022 - Current
Lead TikTok live streams to drive community engagement, convert viewers into followers, and generate qualified leads.
Create, script, film, edit, and approve content, while managing customer service inquiries for TikTok channels.
Grew the TikTok account from 300 to 10K followers through targeted content strategies, resulting in campaign approval and the successful execution of a high-impact TikTok advertising campaign.
Achieved a 500% increase in website referrals for a partner company, and drove a 90% to 130% boost in engagement through organic content strategies.
Boosted TikTok platform engagement by 50% following staffing adjustments through targeted strategies.
Optimized cross-functional team effectiveness using project management software to elevate weekly marketing meeting outcomes.
Guest Services Specialist
Lulu's Maryland Style Seafood
Charlotte, NC
12.2021 - 12.2022
After being recognized for exceptional performance at the owner's first restaurant, I was invited to join the team at their newly opened establishment.
Developed and delivered service-focused training programs with HR to ensure exceptional guest experiences during the initial post-grand opening staff ramp-up.
Equipped onboarding servers with efficient to-go order processing skills to enhance multitasking abilities and improve service during peak hours.
Community Engagement Manager
Impressions of Beauty
Lorman, MS
03.2018 - 12.2020
Partnered with IOB campus ambassadors in formulating strategies for improved engagement on social platforms between IOB and the student body.
Cultivated meaningful relationships with the target audience by actively engaging in relevant conversations, hosting interactive events, promoting brand values, and leveraging social platform tools to facilitate both online and offline connections.
Enhanced reach of premium beauty brands by facilitating targeted outreach efforts on campuses.
Behavioral Health Technician at Cross Country Staffing/Medical Staffing NetworkBehavioral Health Technician at Cross Country Staffing/Medical Staffing Network