Camryn Fields
Fairfield,OH
Summary
Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs. Human resources experience with solid background in administrative support and recruitment coordination. Known for collaborative approach and strong commitment to achieving results. Reliable team player who adapts to evolving needs and excels in communication and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Service Coordinator
Integrated Protection Services
08.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
Service Coordinator
Integrated Protection Services
05.2023 - 08.2024
- Communicated with customers to inform of schedule changes, cancellations or additions.
- Set and confirmed service appointments.
- Coordinated with field technicians to adjust schedules as needed.
- Followed up with technicians and managers to receive and communicate status updates.
- Provided support to field technicians during service visits when necessary.
- Coordinated service schedules and appointments with customers.
- Monitored email and phone communication to provide prompt responses and solutions.
Office Coordinator/HR Assistant
Integrated Protection Services
05.2019 - 05.2023
- Backed up and assisted with clerical or technical tasks, driving operations during staff absences
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions
- Reviewed and audited subcontractor invoices, vendor payments and employee monthly expense reports
- Payroll Processing/Timesheet
- Used MS Excel to organize company data and reports into detailed pivot tables
- Used HR management databases, applying skills in computer applications
- Assisted with recruitment and interview processes to develop pipeline of candidates for employment
- Partnered with human resources manager on research and special projects
- Built and maintained positive working relationships with co-workers
- Strong Customer Service Skills.
Cashier/Server
Blue Ash Chili
08.2016 - 05.2019
- Processed cash, check and credit cards for customer purchases
- Counted cash drawers at beginning of shifts to verify correct amounts
- Exercised focus and concentration to keep track of tables and remember orders
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices.
Education
Bachelor Of Arts (B.A.) In Communications Candidate - Communications
University of Cincinnati
12-2026
Associate In Arts (A.A.) In Communications -
University of Cincinnati
Cincinnati, OH05.2022
High School Diploma -
Fairfield High School
Fairfield, OH05.2017
Skills
- Positive Attitude and Energetic
- Billing and Payment Processing
- Administrative and Clerical Support
- Organization and Efficiency
- Accounting and Billing Software
- Detail-oriented
- Strives in Fast-Paced Work Environment
- Excellent Communication Skills
- Employee Relations
- Compensation/Payroll
Certification
- Notary public
Timeline
Lead Service Coordinator
Integrated Protection Services
08.2024 - Current
Service Coordinator
Integrated Protection Services
05.2023 - 08.2024
Office Coordinator/HR Assistant
Integrated Protection Services
05.2019 - 05.2023
Cashier/Server
Blue Ash Chili
08.2016 - 05.2019
Associate In Arts (A.A.) In Communications -
University of Cincinnati
High School Diploma -
Fairfield High School
Bachelor Of Arts (B.A.) In Communications Candidate - Communications
University of Cincinnati
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