Camryn Johnson
Clinton,MS
Summary
Customer-focused and detail-oriented professional with over four years of experience delivering high-quality customer service across various industries. Adept at handling sensitive customer inquiries, educating clients on benefits and claims, and efficiently managing data entry and recordkeeping. Strong communicator with expertise in problem resolution, CRM management, and multichannel support. Seeking to contribute exceptional service and operational excellence in a dynamic customer service role.
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in [Area of expertise].
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Loving Care
01.2020 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Supported needs of 5+ residents under long-term care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented patient information and care activities in electronic health record.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Followed directions of licensed nurses to administer medications and treatments.
- Transported patients between rooms and appointments or testing locations.
Customer Service Representative
Young Williams
07.2024 - 11.2024
- Handle high-volume inbound calls related to SNAP benefits, assisting clients with applications, renewals, and eligibility verification.
- Facilitate communication between clients and case workers, streamlining case resolutions and expediting processing times.
- Troubleshoot client concerns by providing accurate information on program policies and requirements.
- Maintain up-to-date records in CRM systems, ensuring accuracy in documentation and compliance with regulations.
Customer Service Representative
Papa (Care Pal)
12.2021 - 05.2022
- Provided empathetic support and assistance to elderly clients and families, coordinating transportation, meal assistance, and companionship services.
- Documented customer interactions and followed company protocols for quality assurance and compliance.
- Ensured timely response to service requests and escalated complex cases to senior representatives for resolution.
Education
High School Diploma -
Clinton High School
Clinton, MS05.2019
Skills
- Customer Support
- Problem Resolution
- Data Entry
- Records Management
- Multi-Channel Communication
- Claims Processing
- Policy Interpretation
- CRM System Management
- Database Management
- Customer Education
- Customer Engagement
- Time Management
- Efficiency
- Microsoft Office Suite
- Salesforce
- Zendesk
- Healthy meal preparation
- Sterilization techniques
- ADL support
- Infection prevention
- Bed preparation
- Restocking supplies
- Patient hygiene management
- Vital signs monitoring
- Data collection
- Emotional support
Certification
- PT - Phlebotomy Technician
- DPT - Donor Phlebotomy Technician
Timeline
Customer Service Representative
Young Williams
07.2024 - 11.2024
Customer Service Representative
Papa (Care Pal)
12.2021 - 05.2022
Patient Care Technician
Loving Care
01.2020 - Current
High School Diploma -
Clinton High School
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