Dedicated and versatile professional with a strong background in customer service, healthcare, and food service industries. Certified phlebotomist with expertise in donor safety and plasma specimen collection, complemented by CPR/AED, BLS, and ACLS certifications. Consistently excelled in high-pressure environments, building meaningful customer relationships while maintaining operational efficiency. Multilingual communicator fluent in English and German, passionate about delivering exceptional service and contributing to team success.