Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Camryn Rainey

Indianapolis,IN

Summary

Driven by a results-focused approach, I leveraged my customer service and Microsoft Excel skills at Agnew Solutions to enhance customer satisfaction and loyalty. My adeptness in problem resolution and data entry significantly contributed to streamlining operations and achieving consistent sales targets, showcasing my ability to exceed employer expectations with efficiency and professionalism. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Agnew Solutions
01.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Lead Barista

Starbucks
10.2021 - 01.2023
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
  • Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
  • Streamlined workflow for barista team members by implementing effective task delegation.

In-Store Brand Representative

Abercrombie & Fitch
05.2021 - 10.2021
  • Completed floorsets, filled floor, and rang up customers.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
  • Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
  • Increased brand awareness by conducting product demonstrations and engaging with customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Mentored junior team members to help them develop essential skills for success in their roles as Brand Representatives.
  • Assisted in organizing promotional events, boosting brand visibility and attracting new customers.
  • Achieved consistent sales targets by actively engaging with potential customers and addressing their specific needs.

Education

Bachelor of Science - Criminal Justice & Psychology

Indiana University Bloomington
Bloomington, IN
05.2025

High School Diploma -

Lawrence North High School
Indianapolis, IN
12.2021

Skills

  • Microsoft Excel
  • Microsoft Outlook
  • Customer Service
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Payment Processing
  • Client Relations
  • Product Knowledge

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Customer Service Representative

Agnew Solutions
01.2023 - Current

Lead Barista

Starbucks
10.2021 - 01.2023

In-Store Brand Representative

Abercrombie & Fitch
05.2021 - 10.2021

Bachelor of Science - Criminal Justice & Psychology

Indiana University Bloomington

High School Diploma -

Lawrence North High School

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Camryn Rainey