Camryn Shaw
Baltimore,MD
Summary
Astute professional with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
7
7
years of professional experience
Work History
Cashier
Boardwalk Burgers & Fries
02.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
IT Help Desk Technician
Delaware Valley University- Work Study
08.2017 - 05.2020
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Streamlined support processes for increased efficiency and reduced response times.
- Assisted customers with software installation, ensuring proper setup and smooth operation.
- Collaborated with team members to solve complex problems and provide top-notch support services.
- Developed strong relationships with clients, leading to repeat business and client referrals.
- Reduced ticket backlog through diligent follow-up and prioritization of tasks.
Camp Counselor
Baltimore City Recreation And Parks
06.2017 - 08.2019
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Education
Associate of Arts - Chemistry
Delaware Valley University
Doylestown, PA05.2021
Skills
- Technical Support
- Report creation
- Hardware knowledge
- Escalation management
- Incident Management
- Customer Service
- Remote support experience
- Empathy and patience
- Escalation Handling
- Cash Handling
- POS Systems
- Proficient in Microsoft Applications
Timeline
Cashier
Boardwalk Burgers & Fries
02.2022 - Current
IT Help Desk Technician
Delaware Valley University- Work Study
08.2017 - 05.2020
Camp Counselor
Baltimore City Recreation And Parks
06.2017 - 08.2019
Associate of Arts - Chemistry
Delaware Valley University
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