Camryn Swartz
Center Point,IA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Motivated by learning new tasks and furthering education to continue helping patients.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Mercy Care Marion
Marion, IA
07.2021 - Current
- Assisted with the completion of medical forms and records.
- Assisted with scheduling follow-up appointments according to provider availability.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Adhered to HIPAA regulations when handling confidential patient information.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Answered incoming calls in a professional manner.
- Scanned documents into electronic health record system as needed.
- Verified insurance information, collected payments, and scheduled appointments.
- Greeted patients upon arrival and directed them to the appropriate area.
- Performed administrative duties such as filing, faxing, photocopying.
Patient Care Technician
Mercy Medical Center Cedar Rapids
Cedar Rapids, IA
10.2023 - 08.2024
- Documented patient assessment findings in accordance with established protocols.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Prepared rooms for incoming patients by ensuring that necessary equipment was available.
- Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
- Conducted quality control testing on incoming materials to ensure accuracy of results.
- Collected, labeled and stored lab samples according to laboratory specifications.
Patient Service Representative
Mercy Care North
Cedar Rapids, IA
09.2018 - 07.2021
- Developed policies and procedures related to providing quality healthcare services in an urgent care setting.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Responded promptly to any emergency situations that arose within the facility.
Education
High School Diploma -
Linn-Mar High School
Marion, IA05-2018
Associate of Applied Science - Medical Assisting
Kirkwood Community College
Cedar Rapids, IASkills
- Appointment scheduling
- Patient documentation
- Insurance verification
- Customer service
- HIPAA compliance
- Time management
- Effective communication
- Attention to detail
- Patient assessment
- Check-in coordination
- Patient confidentiality
- Patient greeting
- Phone etiquette
- Patient registration
- Intake assessment
Timeline
Patient Care Technician
Mercy Medical Center Cedar Rapids
10.2023 - 08.2024
Patient Service Representative
Mercy Care Marion
07.2021 - Current
Patient Service Representative
Mercy Care North
09.2018 - 07.2021
High School Diploma -
Linn-Mar High School
Associate of Applied Science - Medical Assisting
Kirkwood Community College
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