Camrynn Rogers
Sharpsburg,MD
Summary
Ambitious individual with strong communication and teamwork strengths. Brings reliability, initiative, and eagerness to contribute to new challenges. Motivated to support team goals and enhance workplace success through continuous learning and development.
Overview
3
3
years of professional experience
Work History
HVAC Helper
Larry and Sons
Hagerstown, MD
04.2025 - Current
- Assisted in installation and maintenance of HVAC systems, ensuring optimal performance.
- Conducted routine inspections and troubleshooting of heating and cooling equipment.
- Supported lead technicians with repairs, enhancing team efficiency and workflow.
- Operated hand tools and equipment safely while adhering to industry safety standards.
- Participated in training sessions to improve technical skills and knowledge of HVAC systems.
- Delivered exceptional customer service by addressing client inquiries effectively.
- Participated in ongoing training programs to stay current on industry trends, best practices, and new technology advancements in the HVAC field.
- Collaborated with senior technicians to diagnose complex issues and implement effective solutions.
- Maintained a safe working environment by adhering to safety protocols and wearing appropriate protective gear.
- Improved system efficiency by conducting regular maintenance on HVAC systems.
- Worked overtime, holidays and weekends to accommodate company needs.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Maintained tools and equipment in good working condition.
- Followed safety protocols on job sites.
- Disassembled broken, defective, and worn out equipment to aid with repairs.
- Maintained cleanliness and organization of parts storage areas, enhancing accessibility and safety.
- Delivered parts to various departments efficiently, ensuring timely operations and minimal downtime.
- Supported technicians by preparing necessary parts ahead of scheduled maintenance tasks.
- Improved inventory management by organizing and maintaining parts storage areas.
Customer Service Representative
Skyzone
Hagerstown, MD
04.2023 - 11.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Boonsboro High
BoonsboroSkills
- Refrigeration systems
- Equipment installation
- System diagnostics
- HVAC troubleshooting
- Basic plumbing
- Leak checks
- Package and split systems
- HVAC and refrigeration systems
- Team collaboration
- Dedicated team player
- Focused on safety
- Duct sizing and design
- Issue troubleshooting
Timeline
HVAC Helper
Larry and Sons
04.2025 - Current
Customer Service Representative
Skyzone
04.2023 - 11.2024
High School Diploma -
Boonsboro High