Camyla Souza
Orlando
Summary
Highly motivated and dedicated professional with a strong background in operations and logistics, currently serving as an Operations Supervisor at Guararapes, a leading supplier of wood. At 23 years old and nearing college graduation, I bring a fresh perspective and eagerness to learn, consistently demonstrating the ability to adapt and excel in challenging roles. My responsibilities have grown significantly due to my hard work, efficiency, and commitment to continuous improvement. I have successfully implemented process enhancements, streamlined communication, and fostered team cohesion, contributing to the company's operational success and accolades.
Passionate about personal and professional growth, I take pride in creating an environment where both I and my teammates can succeed. Known for my dedication, reliability, and proactive attitude, I am excited to apply my skills and experiences to new opportunities where I can make a meaningful impact and continue learning.
Overview
1
1
year of professional experience
Work History
Operations Supervisor
Guararapes International
11.2024 - Current
- Contributed to Guararapes earning the 2024 "Best Seller and Productivity" award for manufacturing MDF, TFL, HDF, Plywood, and MR materials.
- Collaborated with management to develop a structured training guide for new hires, enhancing onboarding success and consistent team performance.
- Managed daily order invoicing processes by reviewing delivery documentation, ensuring only delivered orders were invoiced to maintain accuracy and prevent returns.
- Processed invoices through the system, updating order status in spreadsheets to keep the team informed and synchronized on invoicing progress.
- Streamlined customer communication by creating a standardized invoice email template, ensuring consistency and professionalism in every interaction.
- Addressed and resolved issues related to material damage, delivery delays, incorrect locations, and pricing discrepancies, ensuring customer satisfaction and retention.
- Issued credit for qualifying customer claims, streamlining the resolution process and ensuring future sales continuity.
- Led weekly carrier meetings to monitor performance, address concerns, and foster strong partnerships with logistics teams
- Conducted regular team meetings with the Operations team, setting clear expectations, addressing challenges, and fostering a collaborative, efficient work environment.
Operations Analyst
Guararapes International
05.2024 - Current
- Reviewed and prioritized daily emails to address customer inquiries, carrier needs, and order revisions, ensuring seamless communication and quick issue resolution.
- Streamlined order processing by prioritizing and flagging urgent tasks, maintaining high efficiency in handling purchase orders.
- Processed and documented orders with attention to detail, entering key data into spreadsheets and systems to generate accurate purchase confirmations for customer approval.
- Coordinated with carriers to organize deliveries, providing detailed instructions to ensure smooth logistics and on-time shipments.
- Conducted weekly stock updates to track inventory and advise customers on product availability, improving stock management and sales forecasting.
- Designed methods to expedite order processing and enhance spreadsheet usage, reducing turnaround times.
- Achieved rapid career growth, earning additional responsibilities for dedication, efficiency, and process improvements.
- Introduced a structured daily checklist to streamline task management and improve team collaboration, ensuring operational consistency.
Server
Chima Steakhouse
01.2024 - 05.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers,successfully increasing referrals, and walk-in business.
- Assisted coworkers in rush-hour periods by taking extra customer orders.
- Collaborated with restaurant's goal such as upselling certain items,addressing product availability, and other communications concerns.
Education
Bachelor of Science - Political Science
University of Central Florida
Orlando, FL12-2025
High School Diploma -
Winter Park High
Orlando, FL05-2020
Skills
- Leadership
- Training
- Problem-solving
- Microsoft Word
- Operational System
- Customer service
- Reporting skills
- Workflow optimization
- Staff supervision
- Microsoft Excel
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Operations Supervisor
Guararapes International
11.2024 - Current
Operations Analyst
Guararapes International
05.2024 - Current
Server
Chima Steakhouse
01.2024 - 05.2024
Bachelor of Science - Political Science
University of Central Florida
High School Diploma -
Winter Park High
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