Camyron Davis
Knoxville,TN
Summary
Tier 2 Support Technician, IT Support Specialist with 3+ years’ experience in Enterprise production environments. I have developed excellent verbal and written communication skills. My professional experience involves resolving problems quickly, prioritizes tasks, and delivering high levels of customer satisfaction. Highly skilled in Windows 10, end-user support, troubleshooting, networking, and risk management. Extensively trained in multiple forms of antivirus software and adept to providing comprehensive network designs and security frameworks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
TEK Systems
Knoxville, TN
10.2019 - Current
- Troubleshoot Tier 1 & 2 software issues and provide resolutions through calls, text, and email
- Provide technical support to end-users; support company applications, software, and processes utilized by the organization’s clients
- Perform installations, set-ups, troubleshooting, and repairs to anti-virus software, Windows-Server, PC, and
- Desktop applications
- Engage with technology partners and applicable business stakeholders on strategic initiatives, project prioritization, project management and delivery communication
- Install, configure and/or support technical components such as operating systems, network equipment and software, middleware components, and/or application frameworks
- Maintain working knowledge of all hardware and software settings required by the technical environment including proper configuration settings Diagnose and troubleshoot performance and/or configuration problems
- Train and mentor team members to understand performance implications of hardware/network/software environments
- Assist application teams in diagnosing and understanding technical vs
- Application problems Conduct requirements analysis and prepare specific proposals for new implementation, modification, or replacement of systems Monitor and troubleshoot network performance and resolve issues such as internet bandwidth problems,
- ISP issues and firewall / router changes
- Troubleshoot Active Directory, Dell, & HP computers, Lexmark & HP printers, VoIP phones, as well as a variety of other software programs or peripheral devices
- Perform a variety of administrative tasks such as hardware inventory, testing, and minor break/fix of hardware
- Reference work instructions, articles, and standard operating procedures (SOPs) to troubleshoot incidents
- Research and provide solutions and/or alternatives to issues; provide remote VPN support and networking support.
Computer Hardware Technician
ECYCLERS USA
Knoxville, TN, WA
08.2019 - 11.2019
- Imaged and prepared new computers for integration into company networks and systems
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Assessed system hardware and software; suggested modifications to reduce lag time and improve overall speed
06.2012 - 06.2016
Education
Bootcamp - Information Security Specialist
ACI Learning
Colorado Springs, CO02.2022
Bootcamp - Infrastructure Engineering And Security
New Horizon Computer Learning Center
Knoxville, TN05.2020
Skills
- End-user support Business Prioritization Active Directory
- Customer Service Software & Hardware Software & Hardware
- TCP/IP Troubleshooting Security Frameworks Incident Response
- Window 8/10 Communication Skills Identity & Authentication
- Problem Solving Skills Windows Server Analytical & Interpersonal Skills
Accomplishments
- Certifications: Certified White Hat Hacker -Global Tech Council Certified Pen-testing Expert -Global Tech Council Certified Network Security Engineer - Global Tech Council ITF+ - COMPTIA Project Management Essentials - PMI Institute Sigma Six White Belt - LEANSIGMA-SIX | ASQ
- Actively pursuing CompTIA Sec+ | EC-Council CND | EC-Council CEH
- Information Security Analyst Program
- The program consisted of 300+ hours of hands-on training and labs that covered the following areas of cybersecurity and network defense:
- Methods Network Security, Threat Detection, Mitigation Operations, Incident Reports, Governance,
- Risk Assessment, Regulation Compliance
- Network Security Wireshark, LAMP Stack, Web Spiders, Honeypots, TCP Hijacking, Ethernet Sniffing,
- DNSSEC, Firewalls, WAFS, Netcat
- System Security Windows, Linux System, Bash Shells, Linux Sec Model, Active Directory, OWASAP, Linux
- Command, Metasploit Payloads, Root Kits, Cloud Security, Hypervisor Exploits
- Python IDEs, Conditional, Loops, Data Structures
- GRC ISO/IEC 38500, Cyber Kills Chain and Logging, REGEX, Elasticsearch, Splunk, SIEM Architecture
- Application Penetration Testing Execution Standard, Metasploit, OpenVAS, Nmap, Shellcode
- Security Generation, Fuzzing, Rootkits, Burpsuite
- Cryptography Symmetric Ciphers, DES/3DES, AES, Modes of Operation, Has Functions, RSA, OpenSSL
Certification
ITIL foundation v4
ITF+ - COMPTIA
Sigma Six White Belt - LEANSIGMA-SIX | ASQ
Project Management Essentials - PMI Institute
Certified White Hat Hacker - Global Tech Council
Certified Pen-testing Expert -Global Tech Council
Certified Network Security Engineer - Global Tech Council
Timeline
Service Desk Analyst
TEK Systems
10.2019 - Current
Computer Hardware Technician
ECYCLERS USA
08.2019 - 11.2019
06.2012 - 06.2016
Bootcamp - Information Security Specialist
ACI Learning
Bootcamp - Infrastructure Engineering And Security
New Horizon Computer Learning Center
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