Summary
Overview
Work History
Education
Skills
House Plant Care and Gardening
Timeline
Generic

Cana Shirley

Santa Rosa,CA

Summary

Hardworking student in Horticulture looking to gain experience in the nursery industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated service worker with exceptional social skills, communication abilities, and customer service background. Pursues every opportunity to support team members and proactively address issues.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
07.2021 - Current
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote productive, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Contributed to positive team environment through effective communication and collaboration with colleagues.
  • Maintained regular and consistent attendance and punctuality.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Managed approximately 15-20 incoming calls per day from customers

Sales Associate

Michaels Arts And Crafts
04.2020 - 07.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Bachelor of Science - Horticulture

Oregon State University
Corvallis, OR
06.2027

High School Diploma -

Victory Christian Academy
Santa Rosa, CA
06.2023

Skills

  • Friendly and outgoing
  • Communication
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Adaptive and creative
  • Exceptional customer service
  • POS Systems
  • Performance Improvement
  • Conflict Mediation
  • Problem-Solving

House Plant Care and Gardening

I have been gardening and taking care of house plants since the start of 2021. I find it is my passion and have started studying Horticulture at Oregon State University. My mom and grandma keep me going in my gardening journey and I am excited every year to go back and take care of the things I have worked hard for.

Timeline

Barista

Starbucks
07.2021 - Current

Sales Associate

Michaels Arts And Crafts
04.2020 - 07.2020

Bachelor of Science - Horticulture

Oregon State University

High School Diploma -

Victory Christian Academy

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Cana Shirley