As a four year member of the Marshall University Women’s Soccer team, working part-time and attending college full time I have attained abundant of organizational and time management skills. The demanding schedule on college athletes educated me about commitment, hard work, team work, comprise, scheduling, punctuality and how to work toward a common goal as a group. These skills have prepared me to look forward to the new challenges in the workplace and given me abilities that will help make me successful.
I am enthusiastic and eager to contribute to team success through my commitment to hard work, attention to detail and excellent organizational skills. I have a clear understanding of sports and facility management. I have training and education in sports management and marketing, and certifications in digital media . I am motivated to learn, grow and excel in the sports industry.
Work History
Customer Service Associate ( Part-time)
Glenn's Sporting Goods
Huntington, WV
10.2020 - Current
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Described and explained details about sporting equipment and sports apparel options to inform customers and guide purchasing decisions.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings.
Collaborate on social media promotions and advertising.
Setting up online stores for teams/customers, filling online orders and general selling of all merchandise.
Office Assistant ( Part -time)
Booton Enterprise And Real Estate
Lavalette, WV
06.2016 - Current
Verified accuracy of business records by consistently updating customer information.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Completed clerical tasks such as filing, copying and distributing mail.
Performed wide-ranging administrative, financial and service-related functions including daily bank correspondence and process incoming payments.
CB Landscaping/mowing Service
Self-employed
Lavalette, WV
06.2016 - Current
Adapted daily plans according to weather and client needs to maintain excellent client satisfaction and adhere to timelines.
Monitored weather conditions to plan work schedules effectively and minimize project delays.
Troubleshoot and made repairs on lawn equipment, increasing lifetimes and cutting costs.
Maintained tools and equipment to foster safe and consistent operation.
Communicated with clients to provide price quotes and schedule work.
Front Office Associate (Summer)
FC Cincinnati Soccer Club
Cincinnati, Ohio
04.2018 - 08.2018
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Assisted customers at the will-call ticket window
Collaborated with a team to work and organize large events.
Assisted fans with set selection and purchase of tickets.
Education
High School Diploma -
Spring Valley High School
Huntington, WV
08.2013 - 12.2017
Bachelor of Arts - Sports Management, Minor Sports Marketing
Marshall University
Huntington, WV
01.2017 - 12.2020
Master of Arts - Sports Administration
Marshall University
Huntington, WV
01.2021 - Current
Skills
Cross-functional team collaboration
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Certification
Marketing Certification Google Digital
References
References upon request
Marketing Certification Google Digital
Skill set with certification:
Analytics: Collect and analyze customer information to track segment audiences and goals
Brand Awareness: Create and distribute high value content
Email marketing: create landing pages and track responses
Tools to build online store and optimize campaigns for better return
Mobile marketing: build local search presence and develop effective mobile SEO
Integrate and identify the correct social media for organizations and measure the success
Create and integrate video ads on a budget and find your correct audience