Canaan Peeples

Greeted customers and answered questions when needed. Used critical thinking and active inquiry to address customer needs while maintaining compliance with emergency response procedures. Coordinated with multiple departments to support legal proceedings by compiling financial records and supporting documents.

Created a welcoming experience by greeting all guests. Assessed customer credit status and provided accurate quotes for amounts due, including past due and final bills. Facilitated communication and collaboration between departments to ensure timely completion of work request. Redirected customer inquiries to the correct department promptly to ensure efficient issue resolution. Used conceptual thinking to solve open ended problems and improve processes without predefined guidelines. Coordinated and completed emergency and priority orders, ensuring accurate documentation and timely execution. Analyzed and summarized data from customer interactions to help improve service delivery.

Ensured high levels of customer satisfaction by demonstrating knowledge of all products offered. Responded to customer inquiries regarding service policies, pricing, and billing with accuracy and professionalism. Managed sensitive customer data, regularly reviewing and correcting personal information to ensure compliance with privacy standards. Followed company guidelines and procedures to complete work accurately and consistently. Communicated technical issues and service interruptions to support teams to ensure quick troubleshooting and resolution. Determined the type and scope of documentation needed for efficient workflow and regulatory compliance.

Retrieved shopping carts from parking lot cart stalls and handled customer service tasks. Provided guest assistance with heavy parcels. Responsible for maintaining entryways and cleaning up spills.