Summary
Overview
Work History
Education
Skills
Software Skills
Key Projects
Timeline
ee
Canada Collins

Canada Collins

Calera

Summary

Results-driven Operations Manager with expertise in optimizing processes, improving productivity, and reducing costs. Skilled in project management, budgeting, vendor relations, and staff development to enhance operational efficiency. Adept at risk management, workflow planning, and conflict resolution to drive business success. Proven ability to streamline workflows and implement cost-effective strategies. Experienced in training and development to enhance team performance. Seeking to leverage operations expertise to support business growth.

Overview

12
12
years of professional experience

Work History

Operations Manager - Telecom

Boost Mobile
United States
09.2021 - Current
  • Oversees end-to-end telecommunications infrastructure, including cellular devices and tablets, ensuring seamless operations.
  • Develops and implements long-term telecommunications strategies aligned with business objectives.
  • Designs and manages telecommunications projects across multiple remote offices to enhance network efficiency.
  • Establishes and enforces policies, procedures, and training programs for system administration and optimal usage.
  • Leads human resource functions, including recruitment, screening, and telecommunication personnel placement.
  • Conducts professional training programs on public speaking, staff development, and time management to enhance team performance.
  • Collaborates with stakeholders to define service level agreements, administers new line installations, and manages port-in and change requests.

Operations Manager - IT

Encompass Health Home Office
Birmingham, AL, United States
07.2017 - 09.2021
  • Designed and implemented operational processes for new office spaces, including inventory management, procurement, vendor relations, and maintenance contracts.
  • Managed capital expenditures, invoices, and resource allocation for the Southeast region, ensuring cost efficiency and smooth operations.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of products to hospital sites.
  • Established positive and effective communication with stakeholders, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to various stakeholders.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Implemented quality control systems to boost overall product consistency and reliability.

Operations Coordinator - IT

HealthSouth
Birmingham, AL, United States
04.2013 - 07.2017
  • Maximized resource utilization by monitoring staff schedules and allocating tasks.
  • Streamlined operations by implementing efficient processes and procedures.
  • Worked with vendors to make purchases, and reconcile invoices.
  • Managed executive calendars, scheduled meetings and appointments, and coordinated travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for the executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies, and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities, and boosting morale within the workplace.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.

Education

Bachelor of Science - Business Administration

University of Alabama At Birmingham
Birmingham, AL

Skills

  • Project Management & Workflow Optimization
  • Budgeting, Forecasting & Cost Control
  • Data Analysis & Reporting
  • Process Improvement & Compliance
  • Communication & Interpersonal Skills
  • Time Management & Multitasking
  • Customer Service & Client Relations
  • IT Operations & Telecommunications
  • Vendor & Inventory Management
  • System Administration & IT Policy Administration
  • Leadership & Team Development
  • Problem Solving & Decision Making
  • Adaptability & Strategic Thinking
  • Conflict Resolution & Negotiation

Software Skills

  • Oracle (PeopleSoft)
  • Microsoft Project
  • Microsoft Office Suite
  • Sharepoint
  • WebEx
  • Skype
  • Jira
  • Smartsheet
  • Salesforce
  • ADP

Key Projects

Title: Automated Invoice Management System

Duration: 6 months

Technologies Used: Oracle (PeopleSoft), Microsoft Project, WebEx

  • Developed and designed an end-to-end, user-friendly, invoice management software providing a four-step submission process with discrepancy-blocking capability.
  • Worked closely with the implementation team to customize and build it in PeopleSoft. Worked closely with the Sharepoint team to create direct links for the company intranet.
  • Utilized Waterfall methodologies for this project type.
  • Employed Beta testing and analyzed results before the multi-phase rollout.
  • Created a training manual in Sharepoint and a virtual training course for the selected end users.
  • Scheduled each rollout phase concurrent with collective scheduled virtual training.

Title: Delivery Now

Duration: 6 months

Technologies Used: Oracle (PeopleSoft), Microsoft Project, WebEx

  • Developed and designed an end-to-end delivery management software providing real-time delivery tracking, management, and analytics.
  • Worked closely with the implementation team to customize and build it in PeopleSoft and to customize an iOS-based mobile app specific to Encompass Health.
  • Developed custom APIs that can integrated into the users' apps.
  • Utilized Waterfall methodologies for this project type.
  • Employed Beta testing and analyzed results before final rollout.
  • Created a guided virtual training course and a step-by-step in-app walkthrough for the mobile app.

Title: Alabama CIO Quarterly Reception

Duration: 3 months

Technologies Used: Microsoft Project, WebEx, iPhone

  • Collaborated with stakeholders to define requirements and scope for the project.
  • Worked closely with maintenance and cafe' staff to coordinate catering and parking.
  • Held weekly meetings to discuss progress and roadblocks.
  • Scheduled private use of the facility for after-hours usage.

Timeline

Operations Manager - Telecom

Boost Mobile
09.2021 - Current

Operations Manager - IT

Encompass Health Home Office
07.2017 - 09.2021

Operations Coordinator - IT

HealthSouth
04.2013 - 07.2017

Bachelor of Science - Business Administration

University of Alabama At Birmingham
Canada Collins