Canada Collins

Operations professional with experience supporting executive leadership, enterprise operations, workforce performance initiatives, and cross-functional business processes across healthcare and telecommunications environments. Experienced in operational coordination, workflow management, budgeting support, stakeholder communication, documentation, systems administration, and project coordination in fast-paced corporate settings.

Throughout my career, I have partnered with leadership teams, project stakeholders, vendors, and operational teams to support process execution, workflow efficiency, employee development initiatives, and business operations. My experience includes budgeting and reporting support, event coordination, systems implementation support, training coordination, quality assurance (QA), and operational problem-solving in both onsite and remote environments.

I am particularly passionate about improving processes, strengthening operational consistency, supporting teams through change, and helping organizations improve performance through thoughtful coordination, organization, and collaboration.

Title: Invoicing Automation Project

Duration: 3 months

Technologies Used: PeopleSoft, Microsoft Project, WebEx, Microsoft Office Suite, SharePoint

• Developed and designed an end-to-end, user-friendly, invoice management software providing a four-step submission process with discrepancy-blocking capability.
• Worked closely with the implementation team to customize and build it in PeopleSoft. Worked closely with the SharePoint team to create direct links for the company intranet.
• Utilized the Agile methodology for this project type.
• Employed Beta testing and analyzed results before the multi-phase rollout.
• Created a training manual in SharePoint and a virtual training course for the selected end users.
• Scheduled each rollout phase concurrently with collectively scheduled virtual training.

Title: Delivery Now Project

Duration: 6 months

Technologies Used: PeopleSoft, Microsoft Project, WebEx

• Developed and designed an end-to-end delivery management software providing real-time delivery tracking, management, and analytics.
• Worked closely with the implementation team to customize and build it in PeopleSoft and to customize an iOS-based mobile app specific to Encompass Health.
• Developed custom APIs that could be integrated into the users' apps.
• Utilized the Agile methodology for this project type.
• Employed Beta testing and analyzed results before final rollout.
• Created a guided virtual training course and a step-by-step in-app walkthrough for the mobile app.

Title: Event Operations & Coordination Project

Duration: 3 months

Technologies Used: Microsoft Office Suite, PeopleSoft, WebEx, Cisco, iPhone

• Collaborated with stakeholders to define requirements and scope for the project.
• Collaborated with maintenance and the catering staff to coordinate catering, parking, and post-event cleanup.
• Led weekly meetings to discuss progress and potential roadblocks.
• Scheduled private use of the facility for after-hours usage.

• Certified Project Manager, Google - August 2022

• PeopleSoft
• Salesforce
• SharePoint
• WebEx
• Microsoft Project
• Smartsheet
• Microsoft Office Suite
• Cisco phone systems/VoIP communications
• iOS/Apple iPhone business tools
• AI productivity tools