Candace Alagbada
Administrative Scheduler
Dallas,TX
Summary
Detail-driven and efficient medical scheduler with 3 years of experience thriving in fast-paced medical environments. Exceptional at organizing physician schedules across multiple locations, verifying patient insurance, and ensuring a seamless intake process. Adept at managing high call volumes and addressing various patient inquiries. Committed to enhancing scheduling systems and improving patient experiences through streamlined administrative support.
Overview
7
7
years of professional experience
Work History
Medical Scheduler
APCM
08.2020 - 07.2023
- Efficiently scheduled new patient consultations for multiple pain management clinics in a fast-paced environment, ensuring seamless and timely access to care
- Coordinated benefits and managed the schedules of multiple providers to meet the clinic's operational needs, utilizing Allscripts and eClinicalWorks software to optimize appointment availability
- Accurately inputted patient information into electronic medical records and educated patients on the clinical services offered by the facility, fostering a patient-centered approach to care
- Collaborated closely with the team to achieve a 90% follow-up rate on outside referrals, improving continuity of care for patients
- Managed patient inquiries, rescheduled appointments as necessary, and maintained compliance with HIPAA regulations
- Conducted regular audits of patient complaints, helping to identify and address issues promptly to enhance the overall patient experience and satisfaction
Eligibility Representative
Accredo
01.2019 - 08.2020
- Coordinated benefits for patients with complex medical conditions using browser-based, integrated pharmacy systems in a high-volume call center environment with performance metrics
- Educated patients on pharmacy benefits and coverage
- Assisted with urgent specialty medication requests, conducting research and providing timely solutions
- Maintained team standards for referral processing time frames
Account Coordinator
PAR North America
03.2017 - 12.2019
- Delivered superior customer support in a fast-paced contact center, managing an average of 80+ daily calls while consistently achieving a 95% customer satisfaction rate
- Handled and de-escalated complex customer issues, conducting thorough investigations and delivering prompt resolutions, leading to a 30% decrease in repeat inquiries
- Served as a key intermediary between clients, customers, and vendors, facilitating seamless communication and ensuring prompt issue resolution
- Oversaw the assignment and coordination of recovery agents across multiple states, optimizing case management strategies and reducing turnaround time by 15%
Administrative Assistant
Robert Half
11.2016 - 07.2017
- Efficiently managed heavy scheduling and calendaring responsibilities using Microsoft Outlook, ensuring optimal time management for CFO & Executive manager
- Handled filing, scanning, and copying duties, maintaining an organized and easily accessible document system
- Proficiently utilized word processing software to create, edit, and format documents for internal and external communications
- Facilitated faxing and filing operations, ensuring the timely and secure transmission of essential documents
- Provided comprehensive administrative support for diverse projects, collaborating with other employees and departments to ensure project success
- Managed and prioritized tasks effectively to support the demands of two managers simultaneously, demonstrating strong multitasking abilities
Education
Bachelor of Arts - Social Work
University of Texas At Austin
Austin, TX 05.2001 -
Health Informatics and Health
University of Texas at Austin
Austin, TXSkills
- Patient Scheduling Management
- Insurance Verification
- Comprehensive Medical Knowledge & Terminology
- Clear Written Communication
- Efficient Multitasking
- Exceptional Customer Service
- HIPAA Compliance & Confidentiality
- Proficient in EMR Software
- Strong organization
- Data entry proficiency
- Multi-line telephone system control
- Teamwork and collaboration
Timeline
Medical Scheduler
APCM
08.2020 - 07.2023
Eligibility Representative
Accredo
01.2019 - 08.2020
Account Coordinator
PAR North America
03.2017 - 12.2019
Administrative Assistant
Robert Half
11.2016 - 07.2017
Bachelor of Arts - Social Work
University of Texas At Austin
05.2001 -
Health Informatics and Health
University of Texas at Austin
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