Candace Alexis
Norcross,GA
Summary
Experienced Associate Restaurant Manager with a strong background in leading teams to improve customer satisfaction and business results. Demonstrated skills in staff training, inventory management, and restaurant operations. Known for innovative problem-solving abilities and commitment to achieving high-quality service standards. Significant impact made on previous roles through improved team performance and delivery of successful promotional campaigns.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Cracker Barrel Old Country Store
Norcross, GA
09.2023 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Explained goals and expectations required of trainees.
- Distributed food to service staff for prompt delivery to customers.
Employee Training Coordinator
Cracker Barrel
Snellville, GA
11.2020 - 09.2023
- Created and implemented training program to improve employee performance.
- Developed and coordinated a variety of training classes for employees.
- Organized, scheduled and tracked employee training sessions.
- Developed surveys to assess employee satisfaction with training courses.
- Assisted in developing job descriptions, performance evaluations, compensation plans, incentive programs and other HR initiatives designed to improve overall team productivity.
- Documented all changes made to existing training materials or processes.
Education
Some College (No Degree) -
Southern University At New Orleans
New Orleans, LASkills
- Client Relationship Management
- Responsive to New Challenges
- Restaurant promotion management
- Restaurant operations management
- Schedule Coordination
- Talent Acquisition
- Team Leadership
- Culinary Management
- Conflict resolution techniques
Timeline
Restaurant Manager
Cracker Barrel Old Country Store
09.2023 - Current
Employee Training Coordinator
Cracker Barrel
11.2020 - 09.2023
Some College (No Degree) -
Southern University At New Orleans
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