Candace Aragon
Las Vegas
Summary
Detail oriented and compassionate Medical Front Office professional with 3 years experience in healthcare administration support. Skilled in managing patient scheduling, insurance verification, electronic medical records, and front desk operations. Adept at maintaining a welcoming and efficient environment while ensuring compliance with HIPPAA and medical office protocols. Known for excellent communication, organizational skills, and a commitment to providing outstanding patient service.
Overview
18
18
years of professional experience
Work History
PTO President
O'roarke Elementary School
Las Vegas
08.2013 - 05.2017
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Greeted patients and visitors in a professional and friendly manner.
- Managed medical records using an electronic health record system.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Collected payments from patients for services rendered.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Greeted customers warmly and made them feel welcome.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Front Desk Receptionist
Desert OBGYN Specialists
Las Vegas
10.1999 - 12.2002
- Greeted customers warmly and made them feel welcome.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Responded to customer inquiries via phone, email, and in person.
Education
High School Diploma -
University of Nevada Las Vegas
Las Vegas VenvadaSkills
- Project management
- Event planning
- Financial management
- Data analysis
Timeline
PTO President
O'roarke Elementary School
08.2013 - 05.2017
Front Desk Receptionist
Desert OBGYN Specialists
10.1999 - 12.2002
High School Diploma -
University of Nevada Las Vegas
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