Candace Thomas
Hyattsville,MD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Skilled in transforming programs, improving compliance, and elevating quality of care. Adept at training, monitoring, and implementing systems that strengthen teams and maximize employee engagement and performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Improvement Manager (Consultant)
L’Arche GWDC
11.2024 - Current
- Develop, implement, and monitor the Quality Improvement Plan in collaboration with leadership.
- Communicate ongoing compliance findings to leadership and stakeholders.
- Navigate and manage systems including Therap, VA DBHDS CONNECT, DC Health Portal, DC MCIS, and VA CHRIS.
- Lead preparation and responses for audits, reviews, and inspections.
- Develop and oversee corrective action plans related to compliance findings.
- Implement internal evaluations for compliance with governmental standards.
- Collaborate with training staff to ensure training aligns with compliance requirements.
- Oversee incident management, investigations, root cause analysis, and trend reporting.
- Manage system-wide risk management initiatives for safety and regulatory compliance.
Quality Assurance Manager
ResCare
12.2023 - Current
- Serve as liaison between clients, families, guardians, and CCS workers.
- Assist HR with new hire and annual trainings, including CPR/First Aid and documentation standards.
- Conduct field visits to 13 Maryland group homes to review quality and compliance.
- Monitor service delivery, documentation accuracy, facility inspections, and mandated training compliance.
- Conduct and document investigations for Level I & II incidents.
- Ensure adherence to Medicaid, HIPAA, and state licensing requirements.
- Prepare site review and data integrity reports to evaluate performance.
- Lead internal audits, corrective action plans, and continuous improvement initiatives.
- Supervise and train Direct Support Professionals and staff, conducting performance evaluations.
- Participate in interdisciplinary meetings to improve care and service delivery.
Senior PRP Caseworker / Intake Specialist
Parker Psychiatric Services
08.2018 - 11.2024
- Conducted home visits, needs assessments, and service planning.
- Supported clients with employment, budgeting, housing, and life skills.
- Maintained detailed and compliant documentation for all assigned cases.
- Coordinated referrals for mental health, substance abuse, and community resources.
- Provided crisis intervention and rapid response to urgent client needs.
- Facilitated group sessions including life skills and conflict resolution.
- Conducted intake interviews and assessments to determine eligibility.
- Maintained HIPAA compliance and strict confidentiality.
- Collaborated with state agencies and interdisciplinary teams.
- Prepared monthly caseload reports and maintained progress notes.
Program Manager
Advocate Support Services Inc
05.2021 - 12.2023
- Oversaw daily rehabilitation services ensuring client needs were met.
- Created curriculum and trained all new hire staff.
- Developed and facilitated group programming for client growth and support.
- Conducted chart reviews and monthly quality assurance assessments.
- Managed monthly authorization submissions and compliance with COMAR regulations.
- Coordinated scheduling, staff assignments, and program structure.
- Organized events, budgeting, venue research, and facilitator coordination.
- Supervised case workers through individual and group sessions.
- Led productivity reviews, corrective actions, and staff development initiatives.
- Managed hiring, interviewing, onboarding, and termination processes.
- Conducted client visits to support case workers and ensure service quality.
Education
Bachelors of Science - Psychology
Regent University
Virginia Beach, VA01.2027
Medical Assistant -
Sanz School
Washington, DC01.2003
Skills
- Compliance
- Quality Improvement
- Operations Management
- Program Development
- Team & New Hire Training
- Strategic Planning
- Quality Assurance
- Regulatory Compliance
- Risk Management
- Incident Management
- Data Analysis
- Project Management
- Human Resource Management
- Documentation Proficiency
- Community Outreach
- Client Engagement
- Conflict Mediation
- Suicide Prevention
- Treatment Planning
- Case Documentation
- MS Office Applications
- Incident reporting
- Risk management
- Compliance management
- Quality improvement
- Root cause analysis
- Corrective action planning
- Internal audits
- Training development
- Performance evaluations
- Stakeholder communication
- Crisis intervention
- Documentation management
- SOP development
Certification
- CPR Instructor
- CMT (Maryland Board of Nursing)
- Project Management Certificate (Completion 2025-12)
Additional Experience
- Dr. K. Gupta – Lead Referral Specialist (2017-02 – 2019-03)
- Johns Hopkins Outpatient Center – Certified Medical Assistant/Trainer (2015-01 – 2017-01)
- Unity Health Care – Family Planning Associate / Medical Assistant II / Referral Specialist / Phlebotomist (2005-07 – 2010-09)
Timeline
Quality Improvement Manager (Consultant)
L’Arche GWDC
11.2024 - Current
Quality Assurance Manager
ResCare
12.2023 - Current
Program Manager
Advocate Support Services Inc
05.2021 - 12.2023
Senior PRP Caseworker / Intake Specialist
Parker Psychiatric Services
08.2018 - 11.2024
Bachelors of Science - Psychology
Regent University
Medical Assistant -
Sanz School