Summary
Overview
Work History
Education
Skills
Timeline
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Candace Ball

5697 Chesterville RD Apt 76 Building R,MS

Summary

Dynamic Inside Sales Representative with a proven track record at Waste Management, excelling in customer relationship building and consultative sales approach. Leveraged exceptional customer service and Salesforce proficiency to consistently exceed monthly quotas, enhancing client retention by offering tailored solutions. Skilled in nurturing strategic relationships and adept at closing techniques, achieving remarkable sales growth and customer loyalty.

Overview

15
15
years of professional experience

Work History

Inside Sales Representative

Waste Management Company
06.2016 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Set up new accounts, established customer credit and set up payment methods.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.

Customer Care Representative

Asurion
06.2010 - 06.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Education

High School Diploma -

Nettleton High School
Nettleton, MS
05.2006

Skills

  • Customer service
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Relationship development
  • Adept multi-tasker
  • Superior organizational skills
  • Upselling and cross selling
  • Customer relationship management
  • Email and phone etiquette
  • Organized and efficient
  • Driven
  • Issue resolution
  • Data entry
  • Relationship building
  • Client relationship management
  • Customer relationship building
  • Rapport building
  • Documentation and reporting
  • Cold calling expertise
  • New business development
  • Goal setting
  • Sales expertise
  • Relationship building and management
  • Closing techniques
  • Key relationship management
  • Sales closing
  • Salesforce
  • Contract management
  • Analytical thinking
  • Prospect Follow-up
  • Consultative sales approach
  • Client retention
  • Lead generation
  • Tenacious follow-up

Timeline

Inside Sales Representative

Waste Management Company
06.2016 - Current

Customer Care Representative

Asurion
06.2010 - 06.2016

High School Diploma -

Nettleton High School

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Candace Ball