Summary
Overview
Work History
Education
Skills
Affiliations
The Value that I Bring
References
Timeline
Generic

Candace Bates

Nashville,TN

Summary

Hardworking and reliable Client Assistant with strong ability in De-escalation tactics. Offering compassion and experience. Highly organized, proactive and punctual with team-oriented mentality.

Overview

1
1
year of professional experience

Work History

Client Assistant

Legacy Senior Care
Nashville, TN
01.2023 - Current
  • Collaborated with social workers to support patients.
  • Conducted research to support client needs and requests for additional services or products.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Advised customers on product features and benefits based on their individual needs.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to client activities.
  • Guided clients through transition to independent living within community.
  • Prepared patients for self-management and decision-making responsibilities.
  • Developed relationships with clients through regular communication via email, phone or in person visits.
  • Responded to client requests via email, phone and in person.
  • Collaborated with other departments to resolve any issues that arise during the course of business operations.
  • Maintained client files in an organized manner according to company policy.
  • Provided timely follow-up after interactions with customers to ensure satisfaction was achieved.
  • Provided excellent customer service to clients by answering inquiries and resolving complaints.
  • Maintained accurate records and documented client data in company databases.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Input client data into the company's database system for accurate record-keeping.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Assisted with onboarding new clients, including providing information about services, products and policies.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.

Education

Bachelor of Science - Psychology/Addictions

Southern New Hampshire University
Hooksett, NH
10-2025

Skills

  • Client Home Visits
  • Implementing Client Care Plans
  • Client Needs Assessments
  • Relationship Building
  • Customer Service
  • Attention to Detail
  • Maintaining Client Records
  • Active Listening
  • Issue Reporting
  • Collaboration and Teamwork
  • Client Intakes
  • Client Screening
  • Coping Techniques
  • Crisis Intervention
  • Problem-Solving
  • De Escalation Tactics
  • Quality Assurance
  • Community Advocacy
  • Goal Setting
  • Workflow Management
  • Discharge Planning
  • Life Skills Development
  • Client Advocacy
  • Microsoft Office
  • Data Confidentiality

Affiliations

I am a huge fan of Self-Care. I keep a journal, do some songwriting, and do a lot of school work! I catch a NA meeting as often as I can, as I am approaching 3 years of sobriety.

The Value that I Bring

Working with individuals in recovery has been extremely rewarding. I hope to continue within the recovery field as I work my way through college. I have been where these individuals have been, where they are, and even where they could go; I have been there. I am a genuine person, I am the same everyday, no matter the circumstances. My clients do not see a staff member, they see a friend!

References

References available upon request.

Timeline

Client Assistant

Legacy Senior Care
01.2023 - Current

Bachelor of Science - Psychology/Addictions

Southern New Hampshire University
Candace Bates