Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Candace Bentley

Phoenix,AZ

Summary

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

20
years of professional experience

Work History

H&r Block

Call Center Representative
02.2023 - 04.2023

Job overview

  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Walmart

In Home Delivery Driver/picker/cashier/stocker/ Custermerservice
06.2018 - 01.2023

Job overview

  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Delivered packages to customer doorsteps and business offices.

Larry C Kennedy

School Crossing Guard/ Recess Attended
09.2016 - 05.2017

Job overview

  • Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
  • Developed key relationships with both adults and children through effective communication and purposeful engagement.
  • Instructed children to safely cross streets using crosswalk and watching traffic lights.
  • Withstood adverse environmental conditions.

U.S. Distributing

Will Call/ Shipping
09.2005 - 09.2008

Job overview

  • Picked orders, scanned products and packed boxes.
  • Coordinated storage locations and product movements.
  • Checked shipments against paperwork and signed documents.
  • Processed and restocked returns.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reviewed order data to verify transactions and shipping dates.

BIOMAT USA

Front Counter Attendant
01.2003 - 09.2004

Job overview

  • Welcomed guests and maintained pleasant, friendly and professional demeanor.
  • Remained calm during periods of high volume or unusual events to maintain operating standards and set positive example for team.
  • Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
  • Organized, arranged and tidied work space to make resources and products easy to locate.

Education

Bostrom High School
Phoenix, AZ

High. School Deploma
05.1995

Skills

  • Appointment Scheduling
  • Customer Data Confidentiality
  • Store Layouts
  • Calm and Professional Under Pressure
  • Customer Communication
  • Outgoing Phone Calls
  • Document and Records Management
  • Logging Call Information
  • OSHA Standards
  • Verbal and Written Communication
  • Membership Inquiries and Renewals
  • Call Center Operations
  • Cash Handling
  • Answering Questions
  • Cash Register Operations

Timeline

Call Center Representative

H&r Block
02.2023 - 04.2023

In Home Delivery Driver/picker/cashier/stocker/ Custermerservice

Walmart
06.2018 - 01.2023

School Crossing Guard/ Recess Attended

Larry C Kennedy
09.2016 - 05.2017

Will Call/ Shipping

U.S. Distributing
09.2005 - 09.2008

Front Counter Attendant

BIOMAT USA
01.2003 - 09.2004

Bostrom High School

High. School Deploma

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Candace Bentley