Candace Bergeron

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• BANK TELLER, Assist and serve customers; handle mail-in work and night deposits., Receive commercial and individual checking deposits., Sell Money Orders; receive loan payments and sell bank products.
• CUSTOMER SERVICE REPRESENTATIVE, Assist customers with banking needs (new accounts, account servicing, etc.), Review system-generated reports for accuracy and ensure proper authorization forms, Follow all bank policies, regulations, compliance issues, including the U.S. Patriot Act and the Bank Secrecy Act, Greet, counsel and assist customers with Bank products and services, Oversee the new account activity and monitoring at the branch performing clerical duties associated with opening all accounts., Handle customer inquiries, complaints, and questions; determine whether manager input is necessary
• ELECTRONIC BANKING CLERK, Process ACH Files for ACH Origination customers, Process Visa debit card adjustments and disputes with strict adherence to Regulation E, Process internet banking setups, Review monthly new card reissue report and ensure changes are made, Order debit cards and perform card maintenance, Provide support to our business customers with cash management services such as bill pay and pop money, Assist with personal and business customers on the phone when trouble or fraud arises, Provide customer support with lost/stolen debit cards and fraud cases, Check back work on reports for maintenance done throughout the bank
• LOAN ASSISTANT, Assist the lender in all aspects of the loan process from application to closing, Assist the lender with daily customer inquiries on loan information., Perform secretarial duties assigned by Branch Manager.
• PROPERTY MANAGER, Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner, and generate work orders directed to vendors or maintenance staff. Follow-up with the tenant to ensure satisfactory resolution of the issue. Ensure that there is 24-hour emergency coverage for the property at all times., Conduct periodic inspections of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property., Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy. Prepare and maintain appropriate tenant lease files, records, correspondence, and file notes., Assist with administering tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures., Sort, code and ensure accuracy and compliance with contracts of all property related invoices., Prepares or directs assistant to prepare, memos, faxes, email, maintain files, prepare expense reports and other administrative forms, copying, and arrange for courier service and overnight deliveries. Maintain office clerical, filing and record keeping systems.