Summary
Overview
Work History
Education
Skills
Timeline
Generic

CANDACE BOUBION

Menifee,CA

Summary

Motivated and committed Customer Service professional with a proven track record of delivering superior performance. Skilled in multitasking and prioritizing workloads independently. Detail-oriented with strong team-building skills. Seeking to leverage customer service background in a deadline-driven environment.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Becker Pediatrics
Murrieta, CA
12.2022 - Current
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Prepared lab specimens for diagnostic evaluation.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Processed invoices and payments accurately and promptly.
  • Maintained customer accounts by recording account information, reconciling discrepancies.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.

Sr. Lead

Hero's Riverside
07.2018 - 12.2022
  • Direct front of house staff to create a positive customer experience and a strong atmosphere in accordance with the theme of the restaurant
  • Oversee back of house staff in food safety, quality, cost, and consistency
  • Ensure compliance with safety and health laws for the local jurisdiction
  • Create shifts and schedules, and manage payroll for all staff members
  • Speak with customers about complaints and feedback related to their experience
  • Follow company policies and procedures regarding the handling of cash, property, products and equipment
  • Trained new cashiers on proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.
  • Planned work schedules for servers based on expected business volume.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Receptionist

RBC Wealth Management
OMAHA, NE
04.2016 - 04.2018
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Processed customer transactions, including deposits, withdrawals, check cashing, and loan payments.
  • Assisted customers with account inquiries and problem resolution.
  • Prepared various reports for management review.
  • Maintained a high level of confidentiality regarding customer accounts.

Education

Associates -

San Joaquin Valley College
Temecula, CA

Skills

  • Front Desk
  • Data Entry
  • Microsoft Office (5 years)
  • Clear Communication Skills (10 years)
  • Patient Care
  • Vital Signs
  • Medical Scheduling
  • Office Administration
  • HIPAA Compliance
  • EMR Systems
  • Customer Service
  • Sales Transactions
  • Cash counting
  • Cash Handling

Timeline

Medical Assistant

Becker Pediatrics
12.2022 - Current

Sr. Lead

Hero's Riverside
07.2018 - 12.2022

Receptionist

RBC Wealth Management
04.2016 - 04.2018

Associates -

San Joaquin Valley College

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