Candace Boxall
Port Saint Lucie,FL
Summary
Hard-working leader with a proven track record at Liberty Medical Supply Pharmacy, adept in staff management and complex problem-solving. Excelled in training and mentoring, enhancing team productivity by fostering a culture of excellence and motivation. Skilled in critical thinking and policy enforcement, significantly improving operational efficiency and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Supervisor
Liberty Medical Supply Pharmacy
11.2000 - 10.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
Emergency Room Registration Clerk
St Lucie Medical Center
01.1999 - 01.2000
- Continuously updated knowledge on insurance policies, medical terminology, and regulatory guidelines to stay current with industry standards.
- Ensured proper documentation of insurance information, verifying coverage details, and obtaining necessary authorizations for treatment.
- Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and properly filed for future reference.
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
- Handled high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency room.
- Reduced waiting times for patients by effectively managing workloads and prioritizing urgent cases.
- Demonstrated adaptability by quickly learning new software systems and technologies to maintain efficiency in an ever-changing healthcare environment.
- Maintained a professional and compassionate demeanor during interactions with distressed or emotional patients, providing support and reassurance throughout the registration process.
- Enhanced patient satisfaction by providing timely assistance and addressing their concerns during the registration process.
- Exhibited strong problem-solving abilities when faced with complex registration scenarios, ensuring that all necessary information was obtained for accurate patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Radiology Receptionist
St Lucie Medical Center
01.1999 - 01.2000
- Maintained a clean and organized reception area, creating a welcoming environment for patients and visitors.
- Enhanced overall practice efficiency by cross-training on multiple job roles within the department to provide coverage during staffing shortages or high-volume periods.
- Contributed to the optimization of appointment booking systems by offering insightful feedback on user experience improvements.
- Accurately recorded patient demographics, histories, referral sources, insurances information into electronic health records system to ensure proper documentation.
- Cultivated a positive work atmosphere by consistently demonstrating professionalism, teamwork, and adaptability in various situations.
- Participated in regular staff meetings to discuss process improvements while maintaining compliance with industry standards and regulations.
- Streamlined front office operations for improved patient flow and reduced wait times.
- Facilitated efficient interdepartmental communication, resulting in smooth coordination between radiologists, technicians, and other medical staff members.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing radiology records.
- Supported radiologists in their daily tasks by effectively coordinating patient schedules to optimize department workflow.
- Facilitated a smooth check-in process for patients by verifying insurance eligibility prior to scheduled appointments.
- Improved patient communication by promptly answering phone calls and providing relevant information regarding appointments and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Manager
O Solè Mio
05.1997 - 05.1999
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
South Fork High School
Stuart, FLPhlebotomy
IRSC
StuartCPhT - Pharmacy
Liberty Pharmacy
Skills
- Goal-Oriented
- Problem-solving abilities
- Active Listening
- Self-starter
- Critical Thinking
- Call center experience
- Conflict Resolution
- Client Relations
- Professional telephone demeanor
- Call Center Operations
- Documentation
- De-Escalation Techniques
- Quality Control
- Service Upselling
- Medical terminology knowledge
- Independently motivated
Timeline
Supervisor
Liberty Medical Supply Pharmacy
11.2000 - 10.2011
Emergency Room Registration Clerk
St Lucie Medical Center
01.1999 - 01.2000
Radiology Receptionist
St Lucie Medical Center
01.1999 - 01.2000
Manager
O Solè Mio
05.1997 - 05.1999
High School Diploma -
South Fork High School
Phlebotomy
IRSC
CPhT - Pharmacy
Liberty Pharmacy
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