Hi, I’m
Candace Boyd
Stylist/ shop manager
Highland Mills,NY
Summary
Dynamic and results-oriented professional with extensive experience in the beauty industry, notably at Razor-sharp and Allusions Salon and Spa. Excelled in fostering client relationships, achieving a notable increase in customer retention through exceptional service and mastery in precision haircutting and team collaboration. Proven leader and state-licensed cosmetologist, adept at mentoring staff and driving business growth through innovative marketing and operational strategies.
Overview
22
years of professional experience
Work History
Razor-sharp
Barber
04.2023 - 11.2024
Job overview
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Counted and documented opening and closing cash amounts daily.
- Built strong relationships with clients, encouraging repeat visits and word-of-mouth referrals.
- Developed loyal customer base through exceptional service and attention to detail in every cut and shave.
Sally Beauty
Store Manager
01.2022 - 01.2023
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Salon Bellissimo
Hairstylist
07.2014 - 08.2019
Job overview
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Customized hair color formulations to create unique looks and enhance client's appearance.
Allusions Salon and Spa
Hairstylist Manager
05.2003 - 06.2014
Job overview
- Created a welcoming atmosphere within the salon by fostering strong relationships among staff members and promoting open communication channels between employees at all levels.
- Assisted management with marketing initiatives to attract new customers via social media promotions and community outreach events.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles based on individual preferences.
- Optimized workflow processes within the salon environment by delegating tasks effectively, ensuring all team members were working efficiently and productively.
- Established strong vendor relationships with suppliers to secure competitive pricing on high-quality products used throughout the salon.
- Successfully managed budgets and financial reporting for the salon by carefully monitoring expenses, tracking revenue streams, and identifying areas for potential growth or cost savings.
- Trained junior hairstylists in advanced cutting techniques, resulting in increased skill levels and customer satisfaction ratings.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for the safety of both clients and staff.
- Mentored less experienced stylists by sharing industry knowledge, tips, tricks, and best practices to enhance their growth within the company.
- Developed a loyal clientele base through exceptional customer service and attention to detail in all aspects of hair care.
- Managed staff scheduling to maintain adequate coverage during peak business hours without sacrificing quality or efficiency.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Achieved personal sales goals by upselling products to meet individual needs.
Education
Brick High SchoolBricktown, NJ
High School Diploma from General Studies
06.2003
Brick Vocational School Brick, NJ
Cosmetology And Barber License from Cosmetology
06.2003
Skills
- Strong leader and skilled with excellence Customer service
- Business management
- Appointment scheduling
- Opening and closing procedures
- Fade mastery
- Product knowledge
- Expertise in Hair coloring, highlighting, glazing, and baylayage
- Mentoring and training
- Lash and eyebrow maintenance
- State licensed cosmetologist
- Customer service excellence
- Hair artistry professional
- Multitasking Abilities
- Teamwork and collaboration
- Management and overseeing staff scheduling, training,pay, and inventory
- Execution in store goals in revenue
Timeline
Barber
Razor-sharp
04.2023 - 11.2024
Store Manager
Sally Beauty
01.2022 - 01.2023
Hairstylist
Salon Bellissimo
07.2014 - 08.2019
Hairstylist Manager
Allusions Salon and Spa
05.2003 - 06.2014
Brick High School
High School Diploma from General Studies
Brick Vocational School
Cosmetology And Barber License from Cosmetology
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