Candace Boyle
Hamilton,New Jersey
Summary
Competent Behavioral Health Technician knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Harmony Health Center
10.2022 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Prepared and submitted daily [Type] reports to management.
- Taught clients how to complete basic household chores and prepare food.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Administered medications to relieve symptoms and monitor effects on clients.
Server
Pats Diner
02.2021 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Circulated within assigned areas to access and address customer needs. Effectively prioritizing tasks during peak hours.
Customer Sales Associate
Wawa
03.2019 - 11.2020
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Rotated merchandise according to supervisor direction, maintaining fresh and attractive sales floor displays.
- Adhered to company safety policies regarding floor management and customer interactions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
No Degree - Medical Assistant
Harris School of Business
Hamilton, NJ06.2014
High School Diploma -
Hamilton East - Steinert
Hamilton, NJ05.2012
Skills
- Charting and Clinical Documentation
- Incident Reporting
- Administrative Support
- Food Preparation and Handling
- Maintaining Safety Standards
- Supporting Daily Living Needs
- Crisis Intervention
- Medical Terminology Knowledge
- Patient Intervention
- Excellent Customer Service Skills
- Mental Health Care
- Site Visits
- Client Transportation
Certification
CPR Certified
Timeline
Behavioral Health Technician
Harmony Health Center
10.2022 - Current
Server
Pats Diner
02.2021 - 11.2021
Customer Sales Associate
Wawa
03.2019 - 11.2020
No Degree - Medical Assistant
Harris School of Business
High School Diploma -
Hamilton East - Steinert
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