Candace Bradford
Fort Lee,VA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
TDB Communications
Chester, VA
09/18/20 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Advocate Specialist
Teleperformance USA
Killeen, TX
05.2023 - 08.2023
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
- Researched third party payer guidelines related to prior authorizations, coding and billing processes.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders., to resolve any discrepancies in patient's insurance information.
Case Management Social Worker
American Red Cross Hero Care Services
Fort Sill, OK
01.2023 - 02.2023
- Conducted assessment interviews with clients and family members to gather information on social history, current functioning, and service needs.
- Provided assistance to disaster victims with temporary housing needs and registration of missing persons.
- Prepared informational materials about Red Cross services for public distribution.
- Connected individuals with relevant community resources and coordinated referrals.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained accurate records and documented client data in company databases.
Education
Certification Only - Clinical Medical Assistant
Medical Institute of Kentucky
Kentucky12.2023
Some College (No Degree) - Business Administration
Cameron University
Lawton, OKSkills
- Call Management
- Paperwork Processing
- Inbound and Outbound Calling
- Report Generation
- Data Entry
- Information Security
- Complaint Resolution
- High-Energy Attitude
- Call Center Operations
- Medical Terminology Knowledge
- Microsoft Outlook
- Typing Proficiency
- Researching
- Documentation
- Positive and Professional
- Quality Assurance Controls
- Multi-Task Management
- Conflict Resolution
- Critical Thinking
References
References available upon request.
Timeline
Customer Advocate Specialist
Teleperformance USA
05.2023 - 08.2023
Case Management Social Worker
American Red Cross Hero Care Services
01.2023 - 02.2023
Customer Service Representative
TDB Communications
09/18/20 - Current
Certification Only - Clinical Medical Assistant
Medical Institute of Kentucky
Some College (No Degree) - Business Administration
Cameron University