Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Candace Brereton

West Jordan,Utah

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Motivated Customer Service Representative with over 10 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

1800contacts
Draper, UT
07.2021 - 09.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted available products and services to customers during service, account management and order calls.

Housekeeping Room Attendant

Hampton Inn & Suites By Hilton
West Jordan, United States
01.2018 - 03.2019
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Responded to requests from patrons for linens and toiletries.
  • Operated vacuums and upholstery cleaners to clean carpets and upholstered furniture.

House Cleaner and Landscaping

Self Employed
Sandy, UT
06.2015 - 09.2017
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Deep cleaned appliances every 6 months
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Handled hedge, bush and shrub trimming.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Planted bulbs, trees, bushes and flowers for residential and commercial clients.
  • Applied mulch to garden beds for protection against weeds and unwanted growth.
  • Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
  • Reviewed plans and designs to verify completeness of grounds work.

Elderly Caregiver

Self Employed (family Member)
West Valley City, UT
06.2010 - 10.2011
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Residential House Cleaner

Self Employed
Manti, UT
06.2008 - 03.2010
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Provided excellent house cleaning and maid services to clients.
  • Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
  • Exceeded client expectations to garner future services.
  • Applied safety measures when mixing water and detergents in containers to prepare cleaning solutions.
  • Collected payment for services rendered and provided client with billing receipts.
  • Dusted picture frames and wall hangings with cloth.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed laundry services with special attention to care instructions for hand-washing etc.

Cashier, Cook & Janitor

Miller's Bakery And Drive Thru
Manti, UT
02.2008 - 06.2008
  • Collected and authorized payments from customers
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • clean and organized in the areas i was working
  • great customer service skills
  • helped with special orders on bakery products
  • Completed inventory counts and ordered merchandise.
  • Mentored new team members on POS system operation and customer service strategies
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Ordered and received products and supplies to stock kitchen areas.
  • Maintained cash drawer of $200.00 or more per shift.
  • Transitioned between breakfast and lunch service.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.
  • Answered questions about store policies and addressed customer concerns.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Cashier, Cook and Janitor

Millers Bakery And Drive Thru
Manti, UT
01.2004 - 11.2004
  • Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained cash drawer of $200.00 or more per shift.
  • Ordered and received products and supplies to stock kitchen areas.
  • Helped customers complete purchases, locate items
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Transitioned between breakfast and lunch service.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.

Cashier and Cook

Hole In One Grille
Sterling, UT
05.2003 - 09.2003
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked identification for proof-of-age for alcohol sales
  • Completed inventory counts and ordered merchandise.
  • Lifted up 30-50 pounds, moving food inventory
  • cooked varieties of meats and side dishes
  • stayed organized and clean in the area i was working in
  • maintained clean environment for guests
  • communication skills are very professional
  • trained new associates

Cashier, Department Manager and Safety Team Leader

Walmart
Ephraim, UT
04.2000 - 03.2003
  • Increased productivity by 75% and revenue streams by 25% through effective change management practices.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.
  • competitive pricing with other stores in the county
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Completed inventory counts and ordered merchandise.
  • Collected and authorized payments of customers
  • Restocked and organized merchandise in front lanes.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Collected and authorized payments of guests.
  • Answered questions about store policies and addressed customer concerns.
  • organized safety areas, fire drills and helped local fire department with annual inspections
  • worked with other employees to raise money for the children's hospital through raffles and booths
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • daily product rotation
  • computer skills
  • outbound calls to update customer on product requests
  • store to store inventory transfer

Education

GED -

Southpointe
West Jordan, UT
10.2014

Skills

  • Call Documentation
  • Customer Account Management
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Inbound and Outbound Calling
  • Telephone Management
  • Document Conversion
  • Answering Customer Questions
  • Credit Card Payment Processing
  • Call Transfers
  • Information Inputting
  • PCI (Payment Card Industry)
  • Customer Inquiry Response
  • Cash Register Operations
  • Merchandise Arrangements
  • Customer Service and Assistance
  • Solving Customer Concerns
  • Establishing and Maintaining Customer Relationships
  • Complaint Response
  • Team-Oriented and Cooperative
  • Merchandise Orders and Exchanges
  • Proactive Self-Starter
  • Document and Records Management
  • Directing Calls
  • Membership Registrations
  • Answering Emails
  • Critical Thinking

Timeline

Customer Service Representative

1800contacts
07.2021 - 09.2021

Housekeeping Room Attendant

Hampton Inn & Suites By Hilton
01.2018 - 03.2019

House Cleaner and Landscaping

Self Employed
06.2015 - 09.2017

Elderly Caregiver

Self Employed (family Member)
06.2010 - 10.2011

Residential House Cleaner

Self Employed
06.2008 - 03.2010

Cashier, Cook & Janitor

Miller's Bakery And Drive Thru
02.2008 - 06.2008

Cashier, Cook and Janitor

Millers Bakery And Drive Thru
01.2004 - 11.2004

Cashier and Cook

Hole In One Grille
05.2003 - 09.2003

Cashier, Department Manager and Safety Team Leader

Walmart
04.2000 - 03.2003

GED -

Southpointe

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Candace Brereton