Candace Brereton
West Jordan,UT
Summary
Hardworking,compassionate customer service skills, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Cleaning Crew Member
Ten Star Management
09.2022 - Current
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Swept, mopped and sanitized wooden and tile floors.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Restocked supplies, replacing toiletries, liners and soaps.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Handled equipment, chemicals, and materials properly and with caution.
Customer Service Representative
Alorica
11.2024 - 08.2025
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Certified Consultant
Scentsy
07.2022 - 07.2025
- Placed orders for customer purchases and personal inventory to maintain consistent stock.
- Kept customer information confidential and handled details accurately.
- Conducted events online and at individual homes to promote products.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve any billing issues.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
Housekeeping Room Attendant
Hampton Inn & Suites By Hilton
01.2018 - 03.2019
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- sanitized floors, counters, bathtubs and window sills.
- Attended up to 24 guest rooms by sweeping, mopping and vacuuming.
- Interacted pleasantly with guests when performing daily duties.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Removed soiled linens and articles from rooms and delivered to laundry area.
Elderly Caregiver Volunteer
Volunteer
07.2011 - 11.2012
- Helped with personal needs such as bathing and personal grooming.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Followed care plan and administer medications.
- Transported patients to medical, and personal care appointments.
- Laundered clothing and bedding to prevent infection.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with daily living activities, running errands, and household chores.
Education
GED -
Southpointe
West Jordan, UT04.2012
Skills
- Customer service-focused Fluent in English Able to lift up to 50 lbs Exceptional time management Supply inventory management Credit card payment processing Project management abilities Behavior management techniques Reading skills Housekeeping abilities People skills Critical thinking Payment processing Positive and professional Flexible working hours
Accomplishments
- Product Sales - upgrading customers to different plans and product packages.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Consistently maintained high customer satisfaction ratings.
- all in all hard worker always willing to learn
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
Alorica
11.2024 - 08.2025
Cleaning Crew Member
Ten Star Management
09.2022 - Current
Certified Consultant
Scentsy
07.2022 - 07.2025
Housekeeping Room Attendant
Hampton Inn & Suites By Hilton
01.2018 - 03.2019
Elderly Caregiver Volunteer
Volunteer
07.2011 - 11.2012
GED -
Southpointe