Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candace Brown

Hockley,TX

Summary

Resourceful Customer Service Supervisor known for productive and efficient task completion. Specialize in conflict resolution, customer relationship management, and operational improvement. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction. Result-driven Work from Home Agent known for maintaining composure under pressure while providing friendly, professional service.

Overview

10
10
years of professional experience

Work History

General Manager

Marcos's Pizza
Hockley, TX
06.2023 - Current
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Tax Preparer

Jackson Hewitt
Houston, Texas
12.2024 - 04.2025
  • Assisted clients with IRS audits, including preparing documentation and representing clients in discussions with the IRS.
  • Conducted research on current trends in taxation law to stay up-to-date with changes.
  • Implemented electronic filing procedures to streamline tax return processing and reduce errors.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Prepared and filed federal and state income tax returns for both individuals and small businesses, ensuring accuracy and compliance with current tax laws.

Customer Service Lead

Caterpillar
Morton, IL
02.2015 - 11.2022
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Some College (No Degree) -

Illinois Central College
East Peoria, IL

Skills

  • Employee training
  • Inventory management
  • Customer engagement
  • Conflict resolution
  • Decision-making
  • Exceptional interpersonal communication
  • Professional demeanor
  • Hiring and onboarding
  • Employee scheduling

Timeline

Tax Preparer

Jackson Hewitt
12.2024 - 04.2025

General Manager

Marcos's Pizza
06.2023 - Current

Customer Service Lead

Caterpillar
02.2015 - 11.2022

Some College (No Degree) -

Illinois Central College

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