Candace Clifft Bynum
Florence
Summary
Professional with strong background in administrative support and front office operations. Skilled in managing schedules, coordinating meetings, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results. Strong interpersonal skills, attention to detail, and ability to handle multiple tasks efficiently.
Overview
27
27
years of professional experience
Work History
Front Office Coordinator
The Lung Center
01.2025 - 04.2025
- Maintain medical records for a facility with over 450 patients.
- Check patients in and out, providing excellent customer service.
- Perform various administrative tasks, including answering multi line phone system, verifying insurance, collecting copays and sending medical records to various types of offices.
Patient Care Partner - Gero Psych
North Alabama Medical Center
04.2024 - 12.2024
- Assisted nursing staff in delivering high-quality patient care and ensuring smooth day-to-day operations.
- Provided personal care to patients by assisting with daily living activities and maintaining hygiene standards.
- Monitored patient vital signs and reported changes to the healthcare team to ensure timely interventions.
- Documented patient activities and observations accurately to maintain comprehensive and organized medical records.
- Supported rehabilitation efforts by helping patients with exercises and mobility to enhance their recovery process.
Admissions Counselor
Trails Carolina Therapeutic Wilderness Program
12.2011 - 11.2023
- Boosted engagement with Educational Consultants and other referral sources by 40% through targeted outreach efforts, resulting in a more robust network and increased referral rates for Admissions to the program.
- Increased client enrollment by 25% through effective communication with referring professionals at national and regional conferences resulting in a boost in program participation and revenue.
- Increased enrollment by 15% through strategic programmatic improvements, resulting in a significant return on investment for the program.
- Increased parent alumni references/database by 30% and expanded contacts for aftercare and potential new families, resulting in improved outreach and engagement.
Therapuetic Intake Coordinator/Office Assistant
Dr. Stephen Migdon & Associates
10.2012 - 10.2021
- Streamlined program research process, resulting in 20% faster intake assessments and improved client satisfaction.
- Improved patient experience and trust in the company by providing exceptional phone support for initial intake and maintaining accurate charts and reports.
- Facilitated 15 tours for Dr. Migden and his staff to visit various treatment programs, resulting in increased knowledge and understanding of available services.
- Identified potential risks in 150 programs, enabling Dr. Migden to make informed decisions and protect clients from negative publicity.
Therapuetic Research/Placement Coordiator
Woodbury Reports, Inc.
08.2007 - 11.2012
- Identified and researched 200 new programs and potential clients for Woodbury, resulting in a 20% increase in new advertisers; Expanded client base and revenue for the company.
- Increased Woodbury consultants success rate by 20% through comprehensive research on programs for client placements.
- Utilized diverse sources such as newsletters, websites, and Press Releases to craft compelling information.
- Press Releases and Visit Reports, leading to enhanced brand visibility and a more comprehensive understanding of market trends.
- Contributed to biweekly discussions with Woodbury consultants, leading to enhanced client placements and program visits, ultimately improving client outcomes and satisfaction.
- Participated in 50 major and regional conferences, resulting in a 20% increase in industry knowledge and networking opportunities.
Referral Relations Representative
Eckerd Youth Alternatives, Inc.
08.2005 - 01.2007
- Enhanced positive relationships with 50 private pay industry contacts, resulting in a 30% increase in referral sources. Boosted business revenue and client base.
- Increased private marketing of EYA to 47 states by 30% through targeted outreach and relationship building resulting in a significant expansion of our referral network and a boost in client acquisition.
- Collaborated with cross-functional teams to identify opportunities for improving service delivery and streamlining processes.
- Increased client retention by 20% through proactive outreach, resulting in improved customer satisfaction and loyalty.
- Served as a trusted advisor to Educational Consultants, leading to a 20% increase in referrals and business growth.
- Boosted engagement by 30% by implementing a quarterly newsletter for private referral sources, resulting in enhanced communication and stronger partnerships.
- Facilitated 20 consultant tours with various programs in TN and FL, resulting in a 20% increase in program referrals. Strengthened partnerships and expanded program reach.
- Attended all National and Regional conferences. Built and maintained a referral database.
Program Director/Public Relations Coordinator
Tennessee Valley Family Services, Inc.
08.2004 - 08.2005
- Increased community meeting attendance by 30% and secured $50,000 in financial support.
- Strengthened agency outreach and activities, enhancing community impact.
- Trained and supervised a team of 10 staff members, resulting in a 20% increase in program efficiency and overall productivity.
- Enhanced policy and procedure manuals, admission documents, students' manuals, and program documentation to meet licensing requirements, resulting in a 20% increase in program efficiency and effectiveness.
- Successfully managed marketing and public relations for six programs serving runaway and homeless youth, leading to a 15% increase in program funding and heightened awareness of youth homelessness in the community.
Donor Recruitment Business Development
Lifesouth Community Blood Centers
10.2003 - 08.2004
- Recruited for blood drives, planned special events, worked with media, developed new accounts and maintained existing accounts; Built relationships with donor base and community public speaking engagements; Business fairs.
- Established strong relationships with local businesses and organizations, creating mutually beneficial partnerships for donor recruitment initiatives.
- Established new partnerships with 15 local businesses, resulting in a 20% increase in donor recruitment initiatives; Strengthened community ties and expanded donor base.
- Increased donor participation by 30% through the organization of successful community events, resulting in heightened awareness and a larger donor pool.
Director of Admissions
Three Springs Paint Rock Valley Therapeutic Outdoor Treatment Program
01.1998 - 07.2003
- Increased client referrals by 30% through proactive outreach and networking with Educational Consultants and private therapists, resulting in a larger client base and improved revenue.
- Improved parent alumni reference database accuracy by 20% for better targeted outreach, resulting in increased enrollment and stronger alumni relations.
- Increased conversion rates from prospect inquiries to application stage by 20% through efficient management of CRM software, resulting in a higher volume of qualified applicants.
- Conduct outreach at all national and regional conferences, resulting in a 30% increase in prospective student inquiries and applications. This led to a more diverse and qualified applicant pool for the institution.
Education
Bachelor of Science - Physical Education And Management
University of North Alabama
Florence, AL12-1994
Skills
- Customer service expertise
- Customer service
- Reception duties
- Front office management
- Insurance verification
- Office management
- Calendar management
- File organization
- Office organization
- Meeting scheduling
- Filing
- Patient relations
- Document management
- Scheduling appointments
- Record preparation
- Schedule coordination
- Call routing
- Expense reporting
- Information protection
- Sensitive information handling
- Exceptional communication
- Interpersonal relations
- Travel arrangements
- Departmental support
- Problem-solving capacity
- Meeting preparation
- Correspondence typing
- Office supplies ordering
- Time management proficiency
- Switchboard experience
- Appointment confirmation
- Phone and email etiquette
- Multitasking and organization
- Microsoft office
- Documentation and recordkeeping
- Customer service management
- Data entry
- Event coordination
- Goal setting
- Handling complaints
- Staff training
- Report writing
- Support services
- Database administration
- Relationship building
- Database maintenance
- Travel coordination
- Data analysis and modeling
- Program development
Timeline
Front Office Coordinator
The Lung Center
01.2025 - 04.2025
Patient Care Partner - Gero Psych
North Alabama Medical Center
04.2024 - 12.2024
Therapuetic Intake Coordinator/Office Assistant
Dr. Stephen Migdon & Associates
10.2012 - 10.2021
Admissions Counselor
Trails Carolina Therapeutic Wilderness Program
12.2011 - 11.2023
Therapuetic Research/Placement Coordiator
Woodbury Reports, Inc.
08.2007 - 11.2012
Referral Relations Representative
Eckerd Youth Alternatives, Inc.
08.2005 - 01.2007
Program Director/Public Relations Coordinator
Tennessee Valley Family Services, Inc.
08.2004 - 08.2005
Donor Recruitment Business Development
Lifesouth Community Blood Centers
10.2003 - 08.2004
Director of Admissions
Three Springs Paint Rock Valley Therapeutic Outdoor Treatment Program
01.1998 - 07.2003
Bachelor of Science - Physical Education And Management
University of North Alabama
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