Summary
Overview
Work History
Education
Skills
Timeline
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Candace Caldwell

Renton,WA

Summary

Personable and meticulous Catering Coordinator with 20 years of experience in logistics oversight for corporate, social and fundraising events. Developed customized menu selection and appetizing food display. Procured and handled dining operations for large-scale events. Knowledgeable leadership throughout complete catering process. Highly-motivated asset with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning and overseeing work with a disciplined management style. Seasoned at optimizing department operations by maximizing efficiency, performance and cost controls. Strong communicator and strategic planner with excellent conflict management abilities. Built exceptional rapport with vendors to support consistent and favorable inventory replenishment.

Overview

22
22
years of professional experience

Work History

General Manager

Starbucks/HMS
Seatac, WA
10.2021 - 03.2023
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction
  • Facilitated organizational transformations supporting corporate restructuring efforts for collaborative change management
  • Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol
  • Oversaw storewide merchandising benchmarks to maintain operational excellence
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
  • Enhanced operational performance by developing effective business strategies, systems and procedures
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

Restaurant Manager

13 Coins Corporation
Seattle, WA
07.2019 - 03.2020
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback
  • Collaborated with chef to analyze and approve all food and beverage selections
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty
  • Performed opening and closing procedures each day
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction
  • Built revenue by delivering innovative catering services, leading region in catering sales.

Owner/Operator

Custom Catering
Puyallup, WA
03.2009 - 09.2018
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations
  • Promoted business on social media platforms to maximize brand identity and generate revenue
  • Developed business and marketing plans and prepared monthly financial reports
  • Set pricing structures according to market analytics and emerging trends
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables
  • Hired and mentored core start-up team, working to outline initial company policies and procedures
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Director of Catering

New York Catering
Enumclaw, WA
01.2001 - 03.2014
  • Promote a culture of exceptional hospitality
  • Demonstrate leadership and coaching skills to the sales team and collaborate with other departments within the hotel
  • Marketing support for local area destination, hotel, restaurant and spa
  • Develop and maintain exemplary relationships with outside vendors and utilize those relationships to maximize profitability and service
  • Perform additional duties as requested by the Director of Sales & Marketing
  • Provide professional customer service to internal and external customers
  • Timely responses to inquiries and leads
  • Client negotiation and contract generation for events
  • Coordinate specifics of the banquet event order and any special needs of the client with all department heads through pre-convention reports and meetings
  • Meet and greet clients during event planning stages (e.g.: menu tastings, walk throughs), and be present onsite to help the banquet team coordinate the event
  • Manage client feedback and communicate to appropriate departments

Education

Associate of Arts -

Green River College
01.2001

Skills

  • Labor relations
  • Marketing tactics
  • Recruiting and hiring
  • Strategic planning
  • Design coordination
  • Customer relations
  • Attention to detail
  • Team oversight
  • Employee development
  • Catering Consultation
  • Menu Tastings
  • Problem-Solving
  • Supply Ordering and Management
  • Anticipating Problems
  • Relationship Building
  • Customized Décor

Timeline

General Manager

Starbucks/HMS
10.2021 - 03.2023

Restaurant Manager

13 Coins Corporation
07.2019 - 03.2020

Owner/Operator

Custom Catering
03.2009 - 09.2018

Director of Catering

New York Catering
01.2001 - 03.2014

Associate of Arts -

Green River College

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Candace Caldwell