Candace Caldwell
Chico,Ca
Summary
Results-driven professional with over 30 years of progressive experience in diverse roles, consistently demonstrating a strong ability to meet and exceed goals while enhancing customer satisfaction. Recognized as a top performer, adept at fostering teamwork and collaboration through exceptional communication skills. Proven expertise in problem-solving and decision-making, complemented by the ability to work independently and effectively manage complex challenges. Committed to delivering high-quality outcomes and driving organizational success.
Overview
33
33
years of professional experience
Work History
Owner/Esthetician
Lashwell Chico
03.2017 - Current
- Created a business plan and strategy for opening the business and plan a growth strategy.
- Developed a standard of keeping track of finances and accounting.
- Manage legal and compliance responsibilities. Formed a business structure including a hiring strategy for future growth.
- Manage marketing and sales. Learned marketing strategies on all social media platforms.
- Ensure outstanding customer service. Creating relationships with clients to keep them loyal and returning on a constant basis.
- Review vendor invoices for cost accuracy. Perform order cost analysis and make adjustments to product, as necessary. Enter all data and assign costs to appropriate division of the business.
- Developed strategic marketing initiatives to enhance brand visibility and customer engagement.
- Oversaw daily operations, ensuring optimal service delivery and client satisfaction.
- Analyzed market trends to identify growth opportunities and refine service offerings.
- Enhanced operational workflows, resulting in improved efficiency and reduced wait times for clients.
- Managed financial controls, including budgeting, forecasting, and expense tracking for sustainability.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Business Office Administrator
Edward Jones Investments
01.2017 - 10.2019
- Build the business/network for the Financial Advisor by updating prospect/client records, executing direct-mail programs, planning seminars, making follow-up calls for appointments, recognizing new-business opportunities and facilitating branch business planning.
- Conveying a welcoming presence while answering the phone, responding to client questions, greeting guests, and fulfilling responsibilities that ensure a consistent appointment process.
- Creating and meeting business plans, overseeing appointment-setting/schedules, and expanding client relationships.
- Streamlined office operations by implementing efficient scheduling and resource allocation procedures.
- Improved client communication through effective document management and correspondence handling.
- Coordinated administrative support for investment advisors, enhancing workflow efficiency and client service delivery.
- Led process improvement initiatives, resulting in enhanced operational accuracy and reduced turnaround times.
- Oversaw compliance with regulatory requirements, safeguarding organizational integrity and client trust.
- Assisted in the creation of business plans, strategies, and proposals that led to increased revenue growth for the company.
- Organized and maintained critical documentation required for regulatory purposes guaranteeing organization-wide adherence to industry standards.
- Assisted in the preparation of monthly, quarterly and annual reports by compiling and analyzing data to identify trends and areas for improvement.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Compliance Specialist
AAA Mountain West Group
02.2016 - 01.2017
- Designed and implemented an audit process for the $1.7mm in business written in the Chico branch. Able to turn the branch from four out of five agents failing audits to all five passing with 100% compliance.
- Ensured compliance with regulations through meticulous review of policies and procedures.
- Collaborated with cross-functional teams to enhance compliance processes and reporting accuracy.
- Streamlined reporting processes, resulting in improved efficiency in compliance documentation management.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
- Conducted compliance audits to ensure adherence to regulatory standards and internal policies.
Insurance Agent
AAA Mountain West Group
11.2012 - 02.2016
- Trained and coached all new hires in underwriting, conflict resolution, and general knowledge of insurance products. Most recent hire excelled and was promoted within 4 months.
- Collaborated with management to enhance policies and procedures to streamline communication and efficiency in the office, resulting in a better customer experience.
- Mentored junior agents, sharing expertise to improve overall performance.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained high standards of customer service by building relationships with clients.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Utilized CRM software to manage client relationships.
- Developed tailored insurance solutions to meet diverse client needs.
- Analyzed policy options to ensure optimal coverage and value for clients.
Associate Broker/ Account Manager
Almond Valley Insurance Services
09.2011 - 04.2012
- Foster and manage overall relationships with clients, ensuring retention of book of business and high client satisfaction.
- Manage the team that oversees client benefit inquiries to effectively service clients and resolve any escalated issues.
- Analyze market proposals for verification of benefits, premiums, and competitiveness, and then meet with clients for pre-renewal strategy, proposal delivery and implementation.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Collaborated closely with other brokers, creating a productive work environment that fostered teamwork and shared knowledge.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
- Advised small businesses on selecting employee benefit packages that balanced cost-effectiveness with comprehensive offerings.
- Contributed to company growth through participation in industry events, conferences, and seminars promoting our services.
Product Specialist / Agent
Golden Apple Insurance and Financial Services
11.2009 - 09.2011
- Consistently ranked among the top ten producers in the district.
- Customize insurance programs to suit individual customers, often covering a variety of risks.
- Analyze the market and identify opportunities. Develop marketing strategies to compete with other insurance companies.
- Analyzed client needs to recommend appropriate insurance and financial products.
- Developed training materials for new product offerings to enhance team knowledge.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Developed customized presentations for prospective clients that highlighted relevant products and benefits based on their unique needs.
- Utilized CRM software to manage client relationships.
Jewelry department sales
Broadway Diamond and Pawn
01.2009 - 12.2009
- Sales of jewelry to a diverse clientele.
- Design displays to maximize sales and potential add on sales.
- Evaluate and price all pieces of jewelry for resale.
Sales Representative
Ashton Art Company
01.1999 - 06.2009
- Transformed an under- producing territory from $125,000 to over $1 million in a span of 3 years.
- Built the territory spanning most of Northern California and Northern Nevada for this $30 million a year manufacturer.
- Analyzed market trends, delivering insights to inform sales strategies and product offerings.
- Implemented CRM systems for tracking customer interactions, optimizing follow-ups, and reporting sales data.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed strong client relationships, enhancing customer satisfaction and loyalty.
Garden Gate Co.
06.1995 - 12.1998
- Supervised a sales force of up to fifteen employees.
- Hire, train, and evaluate personnel in sales. Promoting or firing workers when appropriate.
- Monitor sales activities to ensure best sales practices are being followed.
Nantucket for the Home
02.1994 - 06.1995
- Supervised a sales force of up to fifteen employees.
- Hire, train, and evaluate personnel in sales. Promoting or firing workers when appropriate.
- Monitor sales activities to ensure best sales practices are being followed.
Gabrielle Ferrar Jewelers
01.1993 - 02.1994
- Supervised a sales force of up to fifteen employees.
- Hire, train, and evaluate personnel in sales. Promoting or firing workers when appropriate.
- Monitor sales activities to ensure best sales practices are being followed.
Education
State of California Department of Insurance
California Board of Barbering And Cosmetology
Skills
- Proficient in MS Office Suite
- Business administration
- Team leadership
- Strategic marketing
- Proficient in financial analysis software
- Experienced with various CRM platforms
- Client engagement
- Business operations management
- Effective relationship management
- Effective verbal communication
Strengths
- Project Management
- Revenue growth generation
- New business development
- Fast and accurate typing skills
- Staff training and development
- Account management
- Sales management
- Customer service relations
Timeline
Owner/Esthetician
Lashwell Chico
03.2017 - Current
Business Office Administrator
Edward Jones Investments
01.2017 - 10.2019
Compliance Specialist
AAA Mountain West Group
02.2016 - 01.2017
Insurance Agent
AAA Mountain West Group
11.2012 - 02.2016
Associate Broker/ Account Manager
Almond Valley Insurance Services
09.2011 - 04.2012
Product Specialist / Agent
Golden Apple Insurance and Financial Services
11.2009 - 09.2011
Jewelry department sales
Broadway Diamond and Pawn
01.2009 - 12.2009
Sales Representative
Ashton Art Company
01.1999 - 06.2009
Garden Gate Co.
06.1995 - 12.1998
Nantucket for the Home
02.1994 - 06.1995
Gabrielle Ferrar Jewelers
01.1993 - 02.1994
State of California Department of Insurance
California Board of Barbering And Cosmetology