Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candace Carollo

Las Vegas,NV

Summary

I have worked with a wide range of people and am people oriented, which one of my best skills is working with upset or irate clients and being able to defuse the situation and make a favorable outcome and happy client, in addition to my customer service skills, i'm a quick learner and always willing and eager to learn different things. Due to my experience in my previous jobs, I am comfortable dealing with people on many levels and I know I can turn an adverse situation into a amiable situation.

Overview

7
7
years of professional experience

Work History

Lead/Cashier

Popeyes
11.2023 - 01.2025
  • Cashier, packing, customer service, leadership
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Led cashiers and associates in providing thoughtful customer service.
  • Operated POS cash register and equipment to collect payments.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.

Manager

Roadside Anytime
01.2021 - 11.2023
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Lead Receptionist

Parkway Springs Animal Hospital
12.2019 - 12.2021
  • Answering multiple phone lines, management, training, data entry, customer service
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.

Assistant Manager

Warm Spring Pet Er
12.2017 - 12.2019
  • Management, customer service, scheduling, training, data entry, bookkeeping, billing
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Associates - Veterinary Technology

Pima Medical Institute
Las Vegas, NV

Skills

  • Active Listening
  • Attention to detail
  • Teamwork
  • Customer service
  • Conflict management
  • Organization
  • Written and verbal communication
  • Medical terminology
  • Scheduling

Timeline

Lead/Cashier

Popeyes
11.2023 - 01.2025

Manager

Roadside Anytime
01.2021 - 11.2023

Lead Receptionist

Parkway Springs Animal Hospital
12.2019 - 12.2021

Assistant Manager

Warm Spring Pet Er
12.2017 - 12.2019

Associates - Veterinary Technology

Pima Medical Institute

Similar Profiles

CREATE PROFILE
Candace Carollo