Candace Carr
Arlington,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Fast learner looking to grow within my role to move further and gain experience along the way.
Overview
15
15
years of professional experience
Work History
Associate IV Customer Care
Everon Solutions
Irving, TX
08.2023 - Current
- Enhanced response times for customer emails through efficient organization and prioritization of tasks.
- Exceeded performance metrics set by management, consistently delivering high-quality email support to a diverse clientele.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Associate
ADT Commercial
Irving, TX
11.2021 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Solved problems with products and services by providing customers with technical support.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Restaurant Manager
EYM Diner-Denny's
04.2018 - 10.2021
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Trained and mentored new employees to maximize team performance.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Communicated with health inspectors during inspections and resolved issues found.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Restaurant Manager
Continental Foods-Denny's
05.2010 - 11.2017
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Controlled purchases and inventory by negotiating prices and contracts with numerous vendors.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
GED - undefined
Sam Houston High School
Arlington, TXSkills
- Customer satisfaction and focus
- Problem Solving
- Handling complaints calmly and effectively
- Troubleshooting steps via email
Timeline
Associate IV Customer Care
Everon Solutions
08.2023 - Current
Customer Service Associate
ADT Commercial
11.2021 - 08.2023
Restaurant Manager
EYM Diner-Denny's
04.2018 - 10.2021
Restaurant Manager
Continental Foods-Denny's
05.2010 - 11.2017
GED - undefined
Sam Houston High School