Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candace Carranza

Salem,OR

Summary

Dynamic professional with extensive experience at Rite Aid, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and achieving sales growth through strategic planning and staff training. Skilled in money handling and adept at problem-solving, ensuring high standards of service and satisfaction.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Rite Aid
10.2022 - Current
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Administration Assistant

Department of Human Services
10.2017 - 03.2022
  • I assisted state workers with filing paperwork, make copies, send faxes, scanned documents as well as data entry. I organized and prioritized my duties based on the needs of the workers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Cashier

Rite Aid
02.2005 - 11.2016
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

High School Diploma -

Fullerton High School
Fullerton, CA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Problem-solving
  • Time management
  • Microsoft office expertise
  • Customer service and satisfaction

Timeline

Assistant Manager

Rite Aid
10.2022 - Current

Administration Assistant

Department of Human Services
10.2017 - 03.2022

Cashier

Rite Aid
02.2005 - 11.2016

High School Diploma -

Fullerton High School

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