Summary
Overview
Work History
Education
Skills
Personal Hobbies
Timeline
Generic
Candace Carter

Candace Carter

Montgomery,IL

Summary

Dynamic leader with a proven track record at Meijer, adept in HR policies and procedures and fostering employee relations. Excelled in enhancing workforce productivity and retention through innovative training programs and effective conflict resolution. Skilled in leveraging HR analytics and Microsoft Office to drive compliance and operational efficiency, achieving significant improvements in employee satisfaction and diversity initiatives. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Overview

16
16
years of professional experience

Work History

Human Resources Manager

JCPenney
06.2022 - 10.2023
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Coordinated technical training and personal development classes for staff members.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Devised hiring and recruitment policies for [Number]-employee company.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
  • Motivated employees through special events and incentive programs.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.

Executive Team Leader - Food

Target
02.2021 - 05.2022
  • Streamlined supply chain management processes, reducing order turnaround times and increasing overall efficiency in product delivery.
  • Developed comprehensive budgets for food department operations, consistently meeting financial targets while maintaining product quality standards.
  • Coordinated with vendors and suppliers, negotiating contracts to secure competitive pricing and high-quality products for the store.
  • Organized special events to showcase new products or engage customers, fostering a sense of excitement around the store''s offerings.
  • Developed and executed strategic plans for food department, leading to significant sales growth and increased customer satisfaction.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Supervised food presentation and plating to enhance visual appeal.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Oversaw training of more than 50 team members.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Established strong relationships with local community organizations through outreach initiatives like charity drives or sponsorship programs, enhancing brand reputation in the market area.
  • Created a positive work environment by fostering strong team dynamics, providing ongoing training opportunities, and recognizing employee achievements.
  • Managed inventory control operations, ensuring optimal stock levels and minimizing waste through effective forecasting techniques.
  • Oversaw daily operations of the food department, ensuring compliance with company policies, health regulations, and safety standards.

Regional Training Coordinator

Meijer
01.2015 - 01.2021
  • Provided regular feedback on employee progress to managers, enabling them to make informed decisions regarding promotions or additional development opportunities.
  • Created engaging visual aids and presentations, enhancing the overall effectiveness of each training session.
  • Facilitated regular networking events within the region, allowing staff members to build connections with peers from different departments or locations.
  • Assisted in the creation of career development plans for employees seeking advancement opportunities within the organization.
  • Streamlined training processes, resulting in increased efficiency and reduced costs.
  • Established a positive learning environment that encouraged open communication and active participation from trainees.
  • Implemented innovative e-learning solutions to accommodate diverse learning styles among regional employees.
  • Collaborated with management to identify skills gaps and create targeted training initiatives.
  • Coordinated cross-functional team workshops to foster collaboration and knowledge sharing among employees.
  • Maintained accurate records of all completed trainings, certifications, and assessments for easy access and reporting purposes.
  • Developed custom training materials tailored to specific job roles within the region.
  • Improved retention rates by providing ongoing support and guidance for new hires in the region.
  • Championed continuous improvement initiatives by encouraging employee feedback on existing programs and incorporating suggestions into future modifications.
  • Monitored training program performance metrics, adjusting content or delivery methods as needed for optimal results.
  • Enhanced employee skill sets by developing and implementing comprehensive regional training programs.
  • Managed new employee orientation training process for more than 500 employees each year.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Reviewed and edited all training materials for accuracy and company policy compliance.

Customer Service Lines Leader

Meijer
08.2010 - 10.2015
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on Customer Service and assigned duties.
  • Oversaw day-to-day activities of 60 employees in Front Line establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Assisted with new hire processing and existing training programs.
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
  • Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.

Product Flow Lines Leader

Meijer
10.2007 - 10.2010
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on Product Flow and assigned duties.
  • Oversaw day-to-day activities of 25 employees in my establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Assisted with new hire processing and existing training programs.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
  • Collaborated with team to identify sales trends and implemented initiatives to enhance revenue.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Boosted team performance by developing customer service training materials and conducting service training.

Education

Associate of Science - Nursing

Rasmussen College
Lake Elmo, MN
05.2024

Associate - Human Resources Management

Penn Foster College
Scottsdale, AZ
06.2018

High School Diploma -

North Miami Beach High School
North Miami Beach, FL
06.1998

Skills

  • HR policies and procedures
  • Employee Relations
  • Microsoft Office proficiency
  • Training and mentoring
  • Records Management
  • Compensation and benefits
  • Recruitment and hiring
  • Human Resources Operations
  • Payroll Administration
  • Talent Acquisition
  • Compliance
  • Onboarding and Orientation
  • Employee Onboarding
  • Staff Management
  • Employee Retention
  • Workforce Planning
  • Recruitment and selection
  • Payroll coordination
  • Training development
  • Background Checks
  • Employee Handbook Development
  • Policy Enforcement
  • Risk Management
  • New Employee Orientation
  • Employee Relations Oversight
  • Payroll Processing
  • Coaching and Mentoring
  • Leadership Training and Development
  • Hiring and Onboarding
  • HR analytics
  • Diversity and Inclusion
  • Customer Service
  • Decision-Making
  • Relationship Building
  • New hire on-boarding
  • Staff Leadership
  • Inventory Stocking
  • Public Speaking
  • Individual Trainings
  • Customer Inquiry and Response
  • Leadership training
  • New Hire Training
  • Orientation Sessions
  • New Employee Training
  • Productivity Improvement
  • Team direction
  • Daily Schedule Creation
  • Management Team Development
  • Sales Team Development
  • New Hire Orientation
  • Training Methods
  • Human Resources
  • Motivating Teams
  • Coaching abilities
  • Inventory Oversight
  • Waste Reduction
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Complaint Handling
  • Scheduling
  • Product Knowledge
  • Team Development
  • Administrative Support
  • Product Sales
  • Coordination
  • Reading Comprehension
  • Shipping and receiving
  • Customer Relations

Personal Hobbies

Fishing, Writing and Painting 

Timeline

Human Resources Manager

JCPenney
06.2022 - 10.2023

Executive Team Leader - Food

Target
02.2021 - 05.2022

Regional Training Coordinator

Meijer
01.2015 - 01.2021

Customer Service Lines Leader

Meijer
08.2010 - 10.2015

Product Flow Lines Leader

Meijer
10.2007 - 10.2010

Associate of Science - Nursing

Rasmussen College

Associate - Human Resources Management

Penn Foster College

High School Diploma -

North Miami Beach High School
Candace Carter