Candace Carter
Mesquite,TX
Summary
Professional with strong background in healthcare administration, prepared for this role. Expertise in managing clinic operations, ensuring compliance, and optimizing patient care. Focused on team collaboration and achieving results, adaptable to changing needs. Known for leadership, problem-solving, and effective communication skills.
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 4 years of experience facilitating staff teams and working alongside medical personnel.
Overview
17
17
years of professional experience
Work History
Clinic Administrator
WellMed Medical Management - United Health Group
08.2020 - Current
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
- Partnered with clinic staff to manage patient satisfaction.
- Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
- Led employee engagement initiatives to boost morale, resulting in increased job satisfaction rates among clinic staff members.
- Coordinated patient care services with staff, physicians, patients, and other practice departments.
- Reduced patient wait times by optimizing appointment scheduling and effectively managing staff workload.
- Developed strong professional relationships with referring physicians, fostering a collaborative network that benefited all parties involved.
- Developed staff training programs to improve skills and maintain a high level of expertise in clinical practices.
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
Certified Clinical Medical Assistant
Dallas Medical Physicians Group
09.2010 - 07.2020
- Used NextGen software to process patient payments and update accounts.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Recorded vital signs and medical history for 20 patients each 30 minutes.
- Educated patients about medications, procedures and physician's instructions.
- Cleaned, restocked and prepared exam rooms and medical equipment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients via phone and in person.
- Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Assisted with technical treatments and entered information in patient records and charts.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
Certified Clinical Medical Assistant
INOVA Mesquite, Dr. Suthee Thumasathit
02.2008 - 08.2010
- Used NextGen software to process patient payments and update accounts.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Cleaned, restocked and prepared exam rooms and medical equipment.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
Education
Certified Clinical Medical Assistant - Medical Assistanting
Sanford Brown College
Dallas, TX1 2008
Skills
- Specimen Collecting/Processing
- Vital Sign Monitoring
- Patient call backs on Bloodwork Results
- Injections/Immunizations
- Diabetes Educator
- Patient scheduling
- Stocking supplies
- Wound care and irrigation
- Understands medical procedures
- Charting expertise
- Venipuncture and phlebotomy
- First Aid/CPR
- Customer service
- Data entry
- Professional bedside manner
- Healthcare management
- HIPAA compliance
- Clinical management
- Employee training
- Patient flow
- Marketing
- Corporate compliance
- Teamwork and collaboration
- Multitasking
- Decision-making
- Verbal and written communication
- Employee supervision
- Team building
Timeline
Clinic Administrator
WellMed Medical Management - United Health Group
08.2020 - Current
Certified Clinical Medical Assistant
Dallas Medical Physicians Group
09.2010 - 07.2020
Certified Clinical Medical Assistant
INOVA Mesquite, Dr. Suthee Thumasathit
02.2008 - 08.2010
Certified Clinical Medical Assistant - Medical Assistanting
Sanford Brown College
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