Candace C Collins
Columbus
Summary
Dynamic customer experience manager with a strong background in team leadership and project coordination. Focused on enhancing service quality through strategic initiatives and effective communication, fostering team morale, and driving operational excellence.
Overview
14
14
years of professional experience
Work History
Customer Experience Manager
The Home Depot
City
03.2018 - Current
- Approached and solved problems with initiative and sound judgment.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Performed manual labor tasks to detailed instructions from supervisors.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Developed and implemented strategic initiatives to optimize resource allocation and utilization.
Store Manager
The Atheles Foot
Durham
03.2016 - 01.2018
- Managed daily store operations and ensured excellent customer service.
- Oversaw inventory management and coordinated product ordering processes.
- Trained and developed staff on sales techniques and store policies.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Analyzed sales data to identify trends and adjust store strategies accordingly.
Department Manager of Shoes
Macys Department Store
COLUMBUS
03.2012 - 03.2016
- Trained and developed staff to enhance customer service skills.
- Coordinated merchandising efforts to optimize product presentation.
- Oversaw inventory management and replenishment processes.
- Implemented loss prevention strategies to reduce shrinkage risks.
- Managed daily operations to ensure smooth store functioning.
Education
Associate in Science (A.S.) - Computer Sdience
Southern New Hamphire University
03-2001
Skills
- Customer relationship management
- Inventory management
- Excellent communication
- Team leadership
- Customer service
- Merchandising strategies
- Critical thinking
- Cross-functional collaboration
- Engagement strategy development
Websites
Languages
Spanish, Conversational
Timeline
Customer Experience Manager
The Home Depot
03.2018 - Current
Store Manager
The Atheles Foot
03.2016 - 01.2018
Department Manager of Shoes
Macys Department Store
03.2012 - 03.2016
Associate in Science (A.S.) - Computer Sdience
Southern New Hamphire University