Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Candace Charles

Owasso

Summary

Passionate and service-oriented professional transitioning into Healthcare Administration after 20+ years of experience in client relations, problem-solving, and administration support. Currently pursuing a degree in Healthcare Administration. Proven ability to manage complex tasks, communicate effectively, and provide patient and customer centered service. Dedicated to improving patient outcomes through operational efficiency and empathetic engagement.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Customer Loyalty Representative

AT&T
03.2001 - Current
  • - Managed large volumes of customer inquiries and support tickets, maintaining a high standard of service.
  • - Acted as the liaison between clients and internal departments to ensure service delivery and satisfaction.
  • - Maintained detailed records of customer interactions using proprietary software systems.
  • - Provided financial and technical support with attention to accuracy and compliance protocols.
  • - Developed strong communication and organizational skills transferable to healthcare settings.

Education

Associate Degree - Healthcare Administration

Tulsa Community College
Tulsa, OK
05-2027

Skills

  • - Proficient in Microsoft Office 365
  • - Skilled in utilizing Opus software systems
  • - Customer connect system
  • - Foundational knowledge of medical terminology and concepts
  • - Strong data entry skills with attention to detail
  • - Solution-oriented mindset
  • - Flexible in dynamic environments
  • - Effective listening and interpersonal communication
  • - Excellent organizational skills
  • - Goal oriented

Certification

  • - Circle of Honor Member - 2013, 2015
  • - Top Performer - Q4 2024, Q1 2025

Timeline

Customer Loyalty Representative

AT&T
03.2001 - Current

Associate Degree - Healthcare Administration

Tulsa Community College

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