Dynamic professional with extensive experience at Eliot Community Human Services, excelling in case management and crisis intervention. Proven ability to empower clients and enhance community engagement while maintaining meticulous documentation. Skilled in team collaboration and staff training, consistently fostering a supportive environment that prioritizes client advocacy and safety.
Ensured individuals received respectful and dignified treatment.
Assisted individuals in maintaining appearance, honoring cultural and religious preferences.
Empowered individuals to control daily routines, treatment, and leisure activities.
Facilitated community integration by supporting use of resources and encouraging membership.
Established and maintained professional boundaries in therapeutic relationships.
Monitored individuals for signs of neglect or abuse, reporting concerns promptly.
Participated actively in supervision, staff meetings, and required training sessions.
Ensured secure environment within drug and alcohol detox facility through stringent security measures.
Monitored facility operations, ensuring timely completion of documentation and incident reports.
Responded swiftly to crises, prioritizing patient safety during emergency situations.
Utilized conflict resolution skills to defuse potential issues in high-stress environments.
Coordinated patient activities, group seminars, and transportation logistics efficiently.
Implemented proactive strategies to enhance facility security and improve patient care.
Maintained comprehensive documentation of incidents to support accurate operational records.
Assessed information and provided resources for referrals to enhance support services.
Observed field supervision meetings to identify community needs and improve assistance strategies.
Participated in Community Access Advocacy Group, promoting inclusivity and accessibility initiatives.
Supported daily operations of Independent Living Center, optimizing service delivery processes.
Represented Over the Rainbow Supper Club for Elder LGBT and Friends, fostering community engagement.
Developed extensive knowledge of Earned Income Tax Credit procedures.
Enhanced Resource Guide to optimize accessibility for agency staff.
Conducted research to deliver valuable resources for elderly individuals.
Engaged in supervision and training activities to advance professional skills.
Directed second shift operations, ensuring efficient service and client satisfaction.
Oversaw staff and client care, addressing all activities of daily living.
Implemented treatment plans and behavioral strategies for diverse client needs.
Tracked and reported incident reports to maintain a safe environment.
Maintained daily personal reports for clients, ensuring accurate documentation.
Provided transportation for client appointments and commitments as needed.
Contributed to collaborative team meetings, enhancing communication and teamwork.
Processed concerns and incidents professionally, fostering a supportive atmosphere.
Veteran with an honorable discharge