CANDACE CLARK
Middlesex,NC
Summary
Confident leader with demonstrated planning, organizational and communication skills. Highly effective at educating people at different skill levels while fostering a motivating and uplifting environment. Resilient and adaptable, maintaining a solution oriented mindset, utilizing critical thinking and systematic approaches to successfully overcome obstacles and resolve complex problems.
Overview
26
26
years of professional experience
Work History
Center Manager
Fastmed
10.2021 - Current
- Led comprehensive onboarding and trained support team members and Center Managers on proper protocols and customer service standards to maintain high productivity and performance metrics.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
- Actively maintained regular communication with training, billing, EPIC analyst, and OHS teams to ensure seamless operations and increased collaboration opportunities.
- Meticulously prepared and delivered weekly/monthly reports to senior leadership team, providing critical insights to key performance indicators and enabling data-driven decisions.
- Maintained 83% employee retention rate year to date, increase of 5% from previous year.
- Additional collaboration opportunities such as assisting with updating the new hire onboarding process, enhancing the patient registration experience, and providing valuable insight into clinical operations as requested.
Area Operations Manager
Fastmed
03.2020 - 10.2021
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Responsible for recruiting, hiring and training of new team members.
- Devised and executed training plans for existing staff to support competency and compliance.
- Oversaw operational expenses and co-managed clinic budgets with Area Medical Manager to meet financial goals
- Guide team members during periods of transition to provide stability, training and support
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Clinic Team Lead
FastMed
09.2018 - 03.2020
- Promoted high standards through personal example to help each member understand expected behaviors and standards to align with company values.
- Facilitate and participate in onboarding and training of new and existing team members.
- Work closely with Area Operations Manager and Area Medical Manager to identify areas of improvement and devise solutions based on findings.
- Proficient de-escalation of unsatisfactory patient experiences to facilitate patient recovery and retention.
- Weekly deposits, monthly scheduling of staff, and other duties as assigned.
Guest Services Specialist
Fastmed
09.2017 - 09.2018
- Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
Teller Supervisor
BB&T
06.2000 - 05.2005
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Responded to customer inquiries and concerns in person and over the phone and provided timely, professional resolutions
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Examined tellers' reports of daily transactions for accuracy.
- Assisted with Risk Management practices by performing routine and surprise audits
Customer Service Representative
Harris Teeter
01.1998 - 05.2000
- Built positive rapport and relationships for high levels of customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Effectively scheduled employee breaks to ensure minimum disruption of the workflow.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Bachelor of Science - Organizational Leadership
ECPI University
Virginia Beach, VA11.2024
Certification - Medical Billing And Coding
Wake Technical Community College
Raleigh, NC07.2016
Skills
- Motivational Team Management
- Compliance Monitoring
- Improve Performance
- Operations Management
- Professional Relationships
- Hiring and Onboarding
- Coaching and Mentoring
- Interdepartmental Collaboration
Timeline
Center Manager
Fastmed
10.2021 - Current
Area Operations Manager
Fastmed
03.2020 - 10.2021
Clinic Team Lead
FastMed
09.2018 - 03.2020
Guest Services Specialist
Fastmed
09.2017 - 09.2018
Teller Supervisor
BB&T
06.2000 - 05.2005
Customer Service Representative
Harris Teeter
01.1998 - 05.2000
Bachelor of Science - Organizational Leadership
ECPI University
Certification - Medical Billing And Coding
Wake Technical Community College
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