Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Candace Clark

Springfield,MO

Summary

Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.

Overview

12
12
years of professional experience

Work History

Barista

Mocha Tree Espresso
Yakima, WA
08.2012 - 03.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared, made-to-order specialty espresso, blended beverages, custom energy drinks, and hot food.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, cleaning floors, and wiping all fridges and freezers inside and out.
  • Cleaned equipment to maintain its proper function.
  • Completed daily side work, cleaning duties, as well as shift change during every shift. This included various cleaning and stocking tasks.
  • Provided the fastest customer service and memorized countless regular customers by name and drink.
  • Worked as part of a team with my co-workers and communicated with every person so we could provide each customer with the fastest service and best-tasting drink.
  • Worked some hours alone, therefore had to multitask, taking orders, cashiering, making the order, and handing it out. All the while, answering the phone and having constant Uber orders.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Shift Supervisor

Mocha Tree Espresso
Yakima, WA
02.2018 - 03.2022
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Conducted interview and provided training to new hires.
  • Did daily deposits to the bank and used Microsoft Excel to record numbers of sales.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Resolved conflicts between staff members in a professional manner.
  • Processed weekly payroll information using appropriate software applications.
  • Responded quickly and effectively to emergency situations as they arose.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Created new menu items and special drinks.
  • Coached employees on interactions with customers to drive exceptional service.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Positioned baristas and cashiers in key areas throughout the shift to optimize productivity.
  • Order inventory and supplies on a weekly basis

Server

Applebee's Neighborhood Grill & Bar
Yakima, WA
06.2015 - 09.2015
  • Greeted guests and provided menus.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Provided excellent customer service to ensure satisfaction.
  • Checked expedited food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked in with guests throughout their meal to ensure every guest was satisfied.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Education

High School Diploma -

West Valley High School
Yakima, WA
06-2012

Skills

  • Policy Enforcement
  • Inventory Management
  • Continuous Improvement
  • Inventory control and record keeping
  • Training and mentoring
  • Employee Training
  • Multitasking skills
  • Time Managment
  • Problem Solving

References

References available upon request.

Timeline

Shift Supervisor

Mocha Tree Espresso
02.2018 - 03.2022

Server

Applebee's Neighborhood Grill & Bar
06.2015 - 09.2015

Barista

Mocha Tree Espresso
08.2012 - 03.2024

High School Diploma -

West Valley High School

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Candace Clark