Summary
Overview
Work History
Education
Skills
Websites
Software
Timeline
Occupational Skills Award 8/7/2025
Generic

Candace Clay

Victoria

Summary

Telecommunications professional prepared for supervisory responsibilities within telecommunications field. Background includes leading projects to improve network infrastructure and service delivery. Focused on team collaboration and achieving high-quality results, adaptable to evolving industry demands. Skilled in network management, resource allocation, and effective communication. Has strong team building skills with focus on effective communication.

Overview

33
33
years of professional experience

Work History

Telecommunications Supervisor

Citizens Medical Center
10.2014 - Current
  • Assisted in troubleshooting telecommunications systems and equipment issues.
  • Supported installation and maintenance of network infrastructure.
  • Learned to operate telecommunications software for monitoring system performance.
  • Collaborated with team members to enhance service delivery processes.
  • Building Auto Attendants, Hunt Groups and Route Points
  • Recordings for Auto Attendants

Store Manager

Check "N" Go
05.2013 - 05.2014
  • Led daily operations, ensuring compliance with company policies and standards.
  • Developed and implemented training programs for new team members, enhancing onboarding experience.
  • Improved customer service strategies, resulting in increased customer satisfaction scores.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Assistant Manager

Walmart
03.1993 - 10.2010
  • Led team initiatives to enhance operational efficiency and improve service delivery standards.
  • Mentored staff in best practices, fostering a culture of continuous improvement and professional development.
  • Implemented strategic plans to optimize workflow processes, resulting in increased productivity across departments.
  • Developed training programs for new employees, ensuring seamless onboarding and alignment with company objectives.
  • Collaborated with cross-functional teams to align departmental goals with organizational strategy and vision.
  • Facilitated regular performance reviews, providing constructive feedback to support employee growth and accountability.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

Associate of Applied Science - Business Management

Victoria College
Victoria, TX
01-2027

High School Diploma -

Ingram Tom Moore
Ingram, TX
05-1988

Skills

  • Customer support
  • Hardware installation
  • Network design
  • Software configuration
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking Abilities
  • Effective communication

Websites

Software

Technical Skills Windows 98/2000/EX, Payment Processing, Data Entry, MSWord, Excel, Mitel, Intelpeer

Timeline

Telecommunications Supervisor

Citizens Medical Center
10.2014 - Current

Store Manager

Check "N" Go
05.2013 - 05.2014

Assistant Manager

Walmart
03.1993 - 10.2010

Associate of Applied Science - Business Management

Victoria College

High School Diploma -

Ingram Tom Moore

Occupational Skills Award 8/7/2025

I received the Occupational Skills Award for completing classes in my pursuit for my Associates in Business Management. 

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