Candace Clifft-Bynum

Researched programs for clients as needed; intakes with potential clients; coordinated tours and answered phones.

• Spoke with clients on phone for initial intake and organized paperwork such as charts and reports for office and patient needs in company medical database.
• Coordinated tours for Dr. Migden and his staff to see different treatment programs.
• Answered phones for the office.
• Researched all programs for Dr. Migden so that he was aware if there were any lawsuits, negative news articles or publicity that parents may find on programs that were potential for his clients.

Built and maintained relationships with Educational Consultants, strategically planned and executed direct mail and targeted email campaigns, developed and managed social media campaigns; principal on brochure projects; corporate communications; maintained a competitive analysis report to compare program to competitor's.

• Managed admission process: communicated with parent and professionals providing program information; assess adolescent mental health and medical issues and appropriately screen prospective clients; coordinated with clinical director and other departments on issues related to enrollment; effectively communicated with referring professionals; and had ability to close the deal.
• Managed and monitored enrollment trends and made recommendations regarding programmatic improvements that would generate a good return on investment.
• Conducted outreach at national and regional conferences.
• Maintained parent alumni references/database and contacts for aftercare and for potential new families.
• Verified insurance benefits for families if appropriate.

Researched new programs and potential clients for Woodbury; Sent marketing material and made phone calls to prospective new advertisers; Developed database for Local resources; Maintained Conference Calendar for the website with relevant conferences; Compiled information for the Parent Empowerment Directory for the private choice industry.

• Researched programs for all Woodbury consultants that needled information to help their clients with placements.
• Found information to write Press Releases and Visit Reports from such as newsletters, websites, web searches, and Press Releases on the web.
• Participated in biweekly phone call with Woodbury consultants to discuss placements for clients, programs and visits.
• Attended all major and regional conferences.

Established and developed positive relationships across the private pay industry and among referral sources for Eckerd's Outdoor therapeutic programs; Identified and designed programming needs for private market. Responsible for private marketing of ESA to 47 states.

• Collaborated with cross-functional teams to identify opportunities for improving service delivery and streamlining processes.
• Strengthened client relationships through proactive outreach, listening to their needs, and offering customized solutions.
• Increased private referrals by 50%
• Worked directly with Educational Consultants and their families during the admission process as their consultant family liaison.
• Built and maintained a private referral source database
• Produced a quarterly newsletter for all private referral sources.
• Attended all national, state and regional conferences
• Coordinated consultant tours with various programs in TN and FL

Marketing and public relations for agency which included six programs serving runaway and homeless youth and DYS children. Attended community and other agency related meetings to promote outreach efforts and other agency activities. Recruited financial support for the agency. Established relationships with government, corporate, and civic organizations.

• Grant and RFP writing
• Recruited, trained and supervised staff
• Fundraising
• Developed policy and procedure manuals, admission documents, students manuals and program documentation to meet licensing requirements.
• Recruited and trained volunteers

Recruited for blood drives, planned special events, worked with media, developed new accounts and maintained existing accounts; Built relationships with donor base and community public speaking engagements; Business fairs.

• Established strong relationships with local businesses and organizations, creating mutually beneficial partnerships for donor recruitment initiatives.
• Educated pubic about the blood supply and and blood donation needs.
• Trained and supervised volunteer staff in effective donor engagement techniques, leading to increased donations during key fundraising periods.
• Organized successful community events that raised awareness about donation opportunities and inspired new donors to participate.

Supervised admissions department; Maintained database for referrals; Maintained all clients enrollment records and file completion; Built and maintained relationships with Educational Consultants and private therapists; Worked with third party payer's regarding contracts for services and accounts to include verifying insurance benefits when necessary. Maintained parent alumni reference database for perspective clients.

• Served as a liaison between prospective students, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
• Conduct outreach at all national and regional conferences;
• Utilized advanced CRM software solutions to manage prospect inquiries efficiently, leading to increased conversion rates from inquiry-to-application stage.
• Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.