Candace Conley
Aurora,CO
Summary
Dynamic General Manager with a proven track record at J.P. Painting and Restoration, driving operational excellence and enhancing customer satisfaction. Skilled in strategic planning and relationship building, I successfully implemented quality control measures that improved service reliability, resulting in significant revenue growth and a loyal client base.
Overview
21
21
years of professional experience
Work History
General Manager
J.P. Painting and Restoration
09.2019 - Current
- Directed daily operations to ensure project completion within deadlines and budget constraints.
- Implemented quality control measures, enhancing service reliability and customer satisfaction.
- Developed training programs for staff, fostering skill enhancement and operational efficiency.
- Analyzed project workflows to identify areas for improvement and optimize resource allocation.
- Collaborated with clients to assess needs, ensuring tailored solutions that exceed expectations.
- Established performance metrics to evaluate team productivity and drive continuous improvement initiatives.
- Managed vendor relationships, negotiating contracts to secure favorable terms and pricing strategies.
- Led cross-functional teams in executing strategic initiatives, improving overall business performance and growth potential.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Owner/Operator
Candace Conley Consulting
02.2005 - Current
- Developed customized consulting strategies to enhance client performance and support business growth.
- Established and maintained strong relationships with clients, ensuring satisfaction and repeat business.
- Conducted in-depth market research to identify trends and inform strategic decision-making for clients.
- Coordinated project timelines and deliverables, ensuring alignment with client expectations and goals.
- Delivered training sessions to clients on best practices, tools, and techniques for operational efficiency.
- Streamlined internal processes, improving workflow efficiency and reducing turnaround times for client projects.
- Implemented feedback mechanisms to continuously improve service offerings based on client needs and preferences.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Education
Bachelor of Science - Education
Black Hills State University
Spearfish, SDSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- Motivation
- Client relations
- Schedule management
- Staff motivation
- Labor cost controls
- Customer retention
- Process improvements
- Deadline oriented
- Strategic planning
- Performance improvement
- Vendor relationships
- Employee development
- Project management
- Consistently meet goals
- Performance improvements
- Exceptional interpersonal communication
- Staffing
- Workflow planning
- Purchasing
- Interpersonal skills
- Business development
- Troubleshooting expertise
- Purchasing and planning
- Operations oversight
- Performance analysis
- Project planning
- Cost analysis and savings
- Business administration
- Organizational development
- Quality management
- Sales expertise
- Team oversight
- Marketing
- Sales analysis
- Sound judgment
- Account management
- New business development
- Advertising and marketing
- Data review
- Vendor sourcing
- Risk management
- Vendor negotiations
- Total quality management
- Market analysis
- Product analysis
- Contract negotiations
- Branding
- Skilled negotiator
Timeline
General Manager
J.P. Painting and Restoration
09.2019 - Current
Owner/Operator
Candace Conley Consulting
02.2005 - Current
Bachelor of Science - Education
Black Hills State University