CANDACE COUSINS

• Provided excellent customer service while assisting customers with processing transactions, such as deposits withdrawals and making loan payments, handling cash and processing tickets
• Encouraged/ cross sale the current cd rates and business accounts
• Referred existing and prospective customers with the envision of new business
• Ensured efficiency in customer rewards and savings by informing each customers on the latest promotions and offers, assured customer satisfaction was achieved upon each visit
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
• Established rapport with new clients to increase satisfaction and loyalty
• Built client rapport to ensure consistent satisfaction and loyalty
• Promoted all financial products by maintaining excellent service offering knowledge
• Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs

• My responsibility was to help the manager with any daily functions which involve informing customers of our different products and loans, providing good customer service, scheduling payments and making sure everything is running in a professional manner
• Monitored employee performance and developed improvement plans
• Supported staff development and goal attainment by focusing on skill development and job satisfaction

• Assisted my company meet monthly goals with getting accounts and loans, marketed for more business, clearly explained our services and products to customers, help assisted with our loan products and different services they had to offer all while providing great customer service for the company
• Continually boosted branch production and revenue by 100% by consistently meeting all monthly and quarterly sales goals
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
• Created innovative financial solutions to meet customer needs and provide competitive edge
• Established rapport with new clients to increase satisfaction and loyalty
• Built client rapport to ensure consistent satisfaction and loyalty
• Promoted all financial products by maintaining excellent service offering knowledge

• Working for a collection agency, my job was to contact people inform them of their debt and help guide the them with the best resolution to getting the debt taking care of, while still striving for the company success
• Used scripted conversation prompts to convey current account information and obtain payments
• Monitored accounts for compliance with established payment plans and flagged those in violation
• Maintained high volume of calls to meet demands of busy group
• Worked in call center environment handling manual and automatically dialed outbound calls
• Achieved performance goals on consistent basis

Assisted customers with any concerns or needs they were experiencing with the TV provider, helping guide them through troubleshooting steps while providing them with good customer service.

• Assisted customers with setting alteration appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
• Responded to customer requests for products, services and company information